Senior Technical Account Manager (Austin, Seattle, Denver)

Cloudflare
Austin, Seattle, Denver
Workplace: HybridFull timeUSD 114,000 - 158,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Customer focus","Problem-solving","Independent work","Cross-functional collaboration","Prioritization"]

Own the post-sales technical support experience for Cloudflare’s largest Enterprise customers, serving as the primary technical point of contact. You’ll provide proactive technical guidance, troubleshoot and drive escalations, and advocate customer needs across Product, Engineering, Customer Success, and Account teams. Act as an architectural governance partner using Cloudflare’s Well-Architected framework to prevent incidents by identifying security gaps, performance bottlenecks, and architectural drift.

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FursaFursa
Cloudflare
Cloudflare
2 months ago

Senior Technical Account Manager (Austin, Seattle, Denver)

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Job Summary

Own the post-sales technical support experience for Cloudflare’s largest Enterprise customers, serving as the primary technical point of contact. You’ll provide proactive technical guidance, troubleshoot and drive escalations, and advocate customer needs across Product, Engineering, Customer Success, and Account teams. Act as an architectural governance partner using Cloudflare’s Well-Architected framework to prevent incidents by identifying security gaps, performance bottlenecks, and architectural drift.
Location: Austin, Seattle, Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as the primary technical support contact for assigned Enterprise customers.
  • •Manage support interactions, troubleshoot issues, and drive escalations while advocating for customer needs.
  • •Act as an architectural governance partner by mapping customer environments to industry best practices and Cloudflare’s Well-Architected framework.
  • •Maintain a Technical Risk & Gap Register and conduct Quarterly Support Reviews covering SLA adherence and incident/driver analysis.
  • •Travel up to 25% and provide escalation and backup support for global TAMs in other time zones.
Travel: Medium travel

Pay and Benefits

Salary: USD 114,000 - 158,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEmployee AssistanceLife InsuranceDisability Insurance

Key Requirements

  • •Minimum 8 years of experience in a customer-facing technical support or account management role.
  • •Strong understanding of networking concepts including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE.
  • •Experience with security technologies including firewalls, IPS, DDoS mitigation, and WAF.
  • •Proficiency with diagnostic/troubleshooting tools such as traceroute, WireShark, dig, and cURL.
  • •Strong problem-solving skills with the ability to work independently and manage multiple priorities while partnering with Fortune 500 leadership.
Experience:8+ years
Skills:Customer focusProblem-solvingIndependent workCross-functional collaborationPrioritization
Languages:English
Tech Stack:BGPOSPFIPSecGREFirewallsIPSDDoS mitigationWAFOSI ModelTracerouteWireSharkDigCURLProxiesAI-driven toolsAI-powered analytics

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn