Account Manager

dLocal
Buenos Aires, Montevideo, São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Commercial mindset","Organizational skills","Analytical thinking","Proactive mindset"]

Own and grow a portfolio of client accounts across global markets by delivering strong day-to-day coverage, following up on results, and ensuring clients’ needs are met. Build positive long-term relationships, coordinate timely solutions, and use performance data to improve account experience. Identify upsell and cross-sell opportunities in partnership with Sales and Partnerships, support account plans and reviews, and drive client meetings, QBRs, and industry events.

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FursaFursa
dLocal
dLocal
5 days ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and grow a portfolio of client accounts across global markets by delivering strong day-to-day coverage, following up on results, and ensuring clients’ needs are met. Build positive long-term relationships, coordinate timely solutions, and use performance data to improve account experience. Identify upsell and cross-sell opportunities in partnership with Sales and Partnerships, support account plans and reviews, and drive client meetings, QBRs, and industry events.
Location: Buenos Aires, Montevideo, São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and own a portfolio of client accounts, ensuring strong day-to-day coverage and follow-up.
  • •Be accountable for results obtained within your portfolio.
  • •Build and maintain client relationships by understanding needs and coordinating timely solutions.
  • •Identify upsell and cross-sell opportunities and collaborate with Sales and Partnerships to drive growth.
  • •Monitor account performance, provide updates, support account plans/business reviews, and drive client meetings, QBRs, and industry events.
Travel: Medium travel

Pay and Benefits

Perks:Annual BonusWork From

Key Requirements

  • •2+ years of experience in account management, sales, customer success, or a related commercial role, preferably in technology, payments, or fintech.
  • •Strong communication and relationship-building skills with the ability to work with different stakeholders.
  • •Commercial mindset and interest in identifying opportunities to grow existing accounts.
  • •Ability to organize and prioritize multiple accounts, projects, and deadlines with attention to detail.
  • •Fluency in English is required; other languages are a plus.
Experience:2+ yearsFintechPaymentsTechnologyMerchant of record
Skills:CommunicationRelationship-buildingCommercial mindsetOrganizational skillsAnalytical thinkingProactive mindset
Languages:English

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn