Senior Coordinator TLM Support Center (Remote)

RTX
United States
Workplace: RemoteFull timeUSD 53,100 - 100,900 annuallyFunction: Executive & General ManagementExperience: 6+ yearsEducation: associatesSkills: ["Confidentiality","Accuracy","Professionalism","Customer service","Problem-solving"]

Serve as a first-line resource for employees and managers by answering calls and providing guidance on RTX Global Time and Labor policies and procedures. Create, triage, and manage service cases in a case management system to resolution, delivering fast, accurate customer support. Maintain confidentiality and professionalism while handling sensitive employee information. Identify recurring issues and recommend improvements, ensuring compliance with federal and state wage and hour laws and company policy.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
RTX
RTX
1 week ago

Senior Coordinator TLM Support Center (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a first-line resource for employees and managers by answering calls and providing guidance on RTX Global Time and Labor policies and procedures. Create, triage, and manage service cases in a case management system to resolution, delivering fast, accurate customer support. Maintain confidentiality and professionalism while handling sensitive employee information. Identify recurring issues and recommend improvements, ensuring compliance with federal and state wage and hour laws and company policy.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Answer incoming calls and provide accurate, timely guidance on RTX Global Time and Labor policies and procedures.
  • •Create, triage, and manage service cases in the designated case management system with proper documentation and follow-through until resolution.
  • •Provide effective customer support through reliable, quick, and accurate problem resolution.
  • •Maintain confidentiality, accuracy, and professionalism when handling sensitive employee information.
  • •Identify recurring issues or process gaps and recommend improvements to enhance employee support and ensure compliance.

Pay and Benefits

Salary: USD 53,100 - 100,900 annually
Perks:Health InsuranceDentalVisionLife Insurance401k MatchParental LeavePaid LeaveHolidaysFlexible Work

Key Requirements

  • •Typically requires an AA/AS degree (or other 2-year post high school training) or equivalent experience.
  • •Minimum of 6 years of relevant experience in payroll, timekeeping, finance, auditing, and/or compliance.
  • •Strong PC skills with intermediate MS Word and Excel experience (VLOOKUP, pivot tables, etc.).
  • •Detail oriented self-starter able to multi-task, organize, prioritize, and solve problems to manage workload effectively.
  • •Ability to provide exceptional customer service through verbal and written communication in a corporate environment.
Experience:6+ yearsPayrollTimekeepingCompliance
Education:Associate's
Skills:ConfidentialityAccuracyProfessionalismCustomer serviceProblem-solving
Tech Stack:ServiceNowMS WordExcelSAPEV5Workday

Eligibility

Nationality:US National

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website