SERVICE COORDINATOR (WA, AU, 6106)

Ingersoll Rand
Western Australia
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Organizational skills","Time management","Communication","Interpersonal skills","Collaboration","Analytical thinking","Problem-solving","Attention to detail","Handling high-pressure situations","Customer focus","Adaptability","Relationship building","Drive for results","Reporting"]

Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs, optimizing technician availability and resources. Assess customer service needs to recommend tailored service plans, manage site entry and mobilisation requirements, and ensure work order costs are applied correctly. Generate invoices post-service, maintain databases and up-to-date service records, and produce reports on service utilisation and customer outcomes while supporting continuous process improvements.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
4 hours ago

SERVICE COORDINATOR (WA, AU, 6106)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs, optimizing technician availability and resources. Assess customer service needs to recommend tailored service plans, manage site entry and mobilisation requirements, and ensure work order costs are applied correctly. Generate invoices post-service, maintain databases and up-to-date service records, and produce reports on service utilisation and customer outcomes while supporting continuous process improvements.
Location: Western Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
  • •Optimize scheduling to ensure efficient use of technician time and resources, adjusting for urgent requests and changes.
  • •Facilitate site entry and mobilisation requirements and monitor technician availability.
  • •Assess customer service needs and recommend service plans tailored to customers.
  • •Manage work orders and records: apply costs, generate post-service invoices, maintain databases, and prepare service utilisation and outcome reports.

Key Requirements

  • •Excellent organisational and time management skills.
  • •Strong communication and interpersonal skills with the ability to work collaboratively.
  • •Ability to assess customer needs and recommend appropriate service plans.
  • •Analytical thinking, problem-solving skills, and strong attention to detail.
  • •Proficiency in scheduling software and MS Office Suite.
Skills:Organizational skillsTime managementCommunicationInterpersonal skillsCollaborationAnalytical thinkingProblem-solvingAttention to detailHandling high-pressure situationsCustomer focusAdaptabilityRelationship buildingDrive for resultsReporting
Tech Stack:Scheduling softwareMS Office Suite

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn