Spécialiste Technique CFirst | CFirst Technical Specialist

RTX
Canada
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 10+ yearsSkills: ["Troubleshooting","Analytical skills","Communication","Teamwork","Customer-first mindset"]

Provide expert technical support to operators of Pratt & Whitney Canada engines, including rapid assistance during Aircraft on Ground (AOG) emergencies to return aircraft to service as quickly as possible. Diagnose engine and maintenance issues with customers and internal experts, coordinate across engineering, logistics, field support, and supply chain, and manage customer cases end-to-end using the CRM system while building strong client relationships.

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FursaFursa
RTX
RTX
3 days ago

Spécialiste Technique CFirst | CFirst Technical Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide expert technical support to operators of Pratt & Whitney Canada engines, including rapid assistance during Aircraft on Ground (AOG) emergencies to return aircraft to service as quickly as possible. Diagnose engine and maintenance issues with customers and internal experts, coordinate across engineering, logistics, field support, and supply chain, and manage customer cases end-to-end using the CRM system while building strong client relationships.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide specialized technical support to customers operating Pratt & Whitney Canada engines.
  • •Support urgent Aircraft on Ground (AOG) situations to help return aircraft to service as quickly as possible.
  • •Diagnose engine and maintenance issues in collaboration with customers and internal technical experts.
  • •Coordinate interventions with engineering, logistics, supply chain, field support, rental engine teams, and other specialists.
  • •Manage customer cases from initial contact through resolution using the CRM system.

Pay and Benefits

Perks:PensionHealth InsuranceChildcareFree ParkingWellness Stipend

Key Requirements

  • •Minimum 10 years of experience as an aircraft maintenance technician/engine maintenance technician (AME) in aircraft maintenance, engine assembly, inspection, testing, or a related aviation maintenance area.
  • •OR a Bachelor’s degree in Mechanical or Aerospace Engineering combined with relevant aviation experience.
  • •Strong troubleshooting and analytical skills.
  • •Excellent communication and teamwork abilities.
  • •Strong customer-first mindset, ability to stay calm in high-priority situations, and practical English knowledge to read technical documentation and communicate effectively.
Experience:10+ yearsAviationAircraft maintenanceAerospace
Education:
Skills:TroubleshootingAnalytical skillsCommunicationTeamworkCustomer-first mindset
Languages:FrenchEnglish
Tech Stack:CRM systemDigital tools

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website