Customer Service Associate (IN)

Allianz
India
Workplace: OnsiteFull-timeFunction: Customer Support (Service Desk)Experience: 6-12 yearsSkills: ["Communication","Multitasking","Problem-solving"]

Provide timely, accurate customer information and respond to inquiries for Allianz clients across multiple programs. Maintain performance targets monthly, assist with policy and emergency procedure questions, explain benefit coverage, guide clients on online content and claim submission, and prepare professional correspondence as part of a customer service team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
6 months ago

Customer Service Associate (IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide timely, accurate customer information and respond to inquiries for Allianz clients across multiple programs. Maintain performance targets monthly, assist with policy and emergency procedure questions, explain benefit coverage, guide clients on online content and claim submission, and prepare professional correspondence as part of a customer service team.
Location: India
Workplace: Onsite
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Meet the process KPI’s across Productivity, Quality, Accuracy, AHT.
  • •Provide assistance relating to emergency procedures and policy inquiries.
  • •Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
  • •Guide clients through the navigation of pertinent websites for online content and claim submission.
  • •Create and send various types of professional correspondence.

Key Requirements

  • •Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
  • •Ability to pay close attention to detail and multi-task.
  • •Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
  • •Demonstrated ability to use initiative and independent judgment in solving customer problems.
Experience:6-12 years
Skills:CommunicationMultitaskingProblem-solving

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn