Customer Care Representative - Strathroy, ON (Strathroy, Canada)

Sonova
Canada
Workplace: OnsiteFull time20 - 23 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Adaptability","Willingness to learn"]

Provide exceptional customer service for a hearing care clinic in Strathroy—supporting clients in person, by phone, and by email. Schedule appointments, organize clinic records, and manage client accounts while maintaining strong relationships. Help coordinate third-party billing with insurance companies. Assist with cleanings and minor in-clinic device repairs with training provided, and travel to other clinics as needed.

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FursaFursa
Sonova
Sonova
22 hours ago

Customer Care Representative - Strathroy, ON (Strathroy, Canada)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide exceptional customer service for a hearing care clinic in Strathroy—supporting clients in person, by phone, and by email. Schedule appointments, organize clinic records, and manage client accounts while maintaining strong relationships. Help coordinate third-party billing with insurance companies. Assist with cleanings and minor in-clinic device repairs with training provided, and travel to other clinics as needed.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide customer service in person, over the phone, and by email
  • •Schedule appointments and organize clinic files for hearing care professionals
  • •Manage and maintain client accounts and relationships
  • •Work with insurance companies to support successful third-party billing
  • •Assist with cleanings and minor in-clinic device repairs (training provided)
Travel: Low travel

Pay and Benefits

Salary: 20 - 23 hourly
Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Strong communication and customer service skills
  • •Experience or interest in working on and reconciling accounts receivable
  • •Able to travel to other clinics as needed
  • •A “Can-Do” attitude and willingness to learn
  • •Comfort working in a fast-paced retail clinic environment
Skills:CommunicationCustomer serviceRelationship buildingAdaptabilityWillingness to learn

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website