Store Manager

Majid Al Futtaim
Nairobi
Workplace: OnsiteOthersFunction: OtherEducation: bachelorsSkills: ["Leadership","People management","Customer service","Communication","Analytical problem-solving"]

Lead day-to-day hypermarket operations to deliver flawless execution, best-in-class customer experience, and sustainable sales and profitability. Drive revenue performance, manage store traffic and workforce planning, and develop second-line leadership through training and coaching. Oversee stock, shrinkage, waste, promotions, order fulfillment, omnichannel operations, and store maintenance while controlling costs to support EBITDA growth, safety, and compliance.

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Majid Al Futtaim
Majid Al Futtaim
2 months ago

Store Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead day-to-day hypermarket operations to deliver flawless execution, best-in-class customer experience, and sustainable sales and profitability. Drive revenue performance, manage store traffic and workforce planning, and develop second-line leadership through training and coaching. Oversee stock, shrinkage, waste, promotions, order fulfillment, omnichannel operations, and store maintenance while controlling costs to support EBITDA growth, safety, and compliance.
Location: Nairobi
Workplace: Onsite
Employment Type: Others
Seniority: Manager level

Key Responsibilities

  • •Ensure flawless execution of assigned tasks and drive retail operations to maximize sales, profitability, and stock management.
  • •Drive sales performance through revenue opportunity management and smooth, accurate transaction execution.
  • •Lead workforce planning and resource availability to serve customers effectively and manage store traffic flow.
  • •Develop and empower teams through continuous training, skill enhancement, employee engagement, and talent retention.
  • •Oversee retail operations including stock, shrinkage, waste, promotions, order fulfillment, omnichannel operations, store maintenance, sustainability, and operational cost control to support EBITDA growth.

Key Requirements

  • •Bachelor’s degree in Business Administration, Retail Management, Commerce, Marketing, or a related field (retail operations experience preferred).
  • •Strong leadership and people management skills to coach, motivate, develop, and retain high-performing teams.
  • •Excellent customer service, communication, and interpersonal skills focused on customer experience and relationship management.
  • •Strong commercial and operational knowledge across sales growth, inventory management, merchandising, shrinkage control, and omnichannel retail operations.
  • •Analytical and decision-making skills to interpret business data and drive operational improvements.
Experience:Retail operationsOmnichannel retail
Education:Bachelor's
Skills:LeadershipPeople managementCustomer serviceCommunicationAnalytical problem-solving

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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