Thales

1 week ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Manage support and maintenance contracts for Government Solutions, ensuring customer satisfaction and fulfillment of service level agreements (SLAs). Serve as the primary customer interface, monitor incident resolution and escalations, and oversee governance of incident, problem, and change management. Deliver regular account reporting (KPI, SLA, steering materials), coordinate third-party and internal teams to maximize availability and reliability, and support contract renewals and service improvements.

Location: Stockholm

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Act as the primary customer interface for support and maintenance (S&M) contracts.
•Manage customer accounts with regular activity reporting, KPI/SLA reporting, service improvement recommendations, and support renewals/new proposals.
•Monitor incident resolution, ensure SLA compliance, and manage escalations as required.
•Monitor contract financial performance with a focus on customer satisfaction.
•Coordinate changes and third-party/ internal actions to maintain availability, reliability, and alignment with Thales processes and SLAs.

Travel: Low travel

Key Requirements

•Engineering degree in Computer Science, IT, or a related field.
•At least five years of experience in service delivery management or project management for IT solutions.
•Strong customer relationship management skills.
•ITIL Foundation certification.
•Excellent communication skills in English and Swedish.

Experience:5+ yearsIT solutionsService delivery

Education:Bachelor's

Skills:Customer relationship managementCommunicationIncident managementEscalation management

Certifications:ITIL Foundation

Languages:EnglishSwedish

Tech Stack:ITIL

Eligibility

Security Clearance:Security clearance

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

1 week ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Stockholm

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Act as the primary customer interface for support and maintenance (S&M) contracts.
•Manage customer accounts with regular activity reporting, KPI/SLA reporting, service improvement recommendations, and support renewals/new proposals.
•Monitor incident resolution, ensure SLA compliance, and manage escalations as required.
•Monitor contract financial performance with a focus on customer satisfaction.
•Coordinate changes and third-party/ internal actions to maintain availability, reliability, and alignment with Thales processes and SLAs.

Travel: Low travel

Key Requirements

•Engineering degree in Computer Science, IT, or a related field.
•At least five years of experience in service delivery management or project management for IT solutions.
•Strong customer relationship management skills.
•ITIL Foundation certification.
•Excellent communication skills in English and Swedish.

Experience:5+ yearsIT solutionsService delivery

Education:Bachelor's

Skills:Customer relationship managementCommunicationIncident managementEscalation management

Certifications:ITIL Foundation

Languages:EnglishSwedish

Tech Stack:ITIL

Eligibility

Security Clearance:Security clearance

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn