Ripple

1 month ago

Site Reliability Engineer, Observability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Build and run observability and reliability systems for enterprise treasury payments across Azure and AWS. Design New Relic monitoring, alerting, dashboards, SLOs/SLIs, and error budgets; reduce alert noise and optimize observability costs. Develop observability infrastructure with Terraform and author/troubleshoot Azure DevOps pipelines. Establish and expand incident management foundations with Incident.IO, integrating Slack and OpsGenie, and coach stream-aligned product teams to improve operational maturity.

Location: Chicago, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Design and implement New Relic monitoring, alerting, and dashboards across Azure and AWS, including NRQL queries for troubleshooting, analysis, and reporting.
•Define and implement SLOs/SLIs and error budgets, and lead alert noise reduction to ensure alerts are actionable.
•Develop and maintain Terraform-based observability infrastructure and establish IaC governance standards across teams.
•Administer Incident.IO for alert routing, notification workflows, runbook management, and build incident management foundations (on-call, escalation, severity, playbooks).
•Coach and consult with stream-aligned product teams through workshops and hands-on guidance to improve observability maturity and incident response practices.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementLearning BudgetMobile PhoneWellness StipendParental Leave

Key Requirements

•7+ years in Site Reliability Engineering, DevOps, or Platform Engineering focused on observability and production operations.
•Expert-level hands-on experience with New Relic (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency for troubleshooting and analysis.
•Experience defining and implementing SLOs/SLIs and error budgets, plus incident response workflows such as on-call rotations, escalation policies, and post-incident reviews.
•Strong Terraform experience for IaC covering monitoring resources and governance patterns.
•Proficiency with PowerShell scripting and strong experience with Azure cloud (App Services, Virtual Machines, Azure SQL, networking, monitoring), with working knowledge of AWS.

Experience:ObservabilityIncident managementSREFinTech

Skills:CoachingMentoringTroubleshootingCollaborationCommunication

Languages:English

Tech Stack:New RelicNRQLTerraformAzureAWSIncident.IOSlackOpsGeniePagerDutyAzure DevOpsOctopus DeployPowerShellSLOsSLIsDistributed tracingStructured logging

Company Brief

Ripple

Website

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Ripple

1 month ago

Site Reliability Engineer, Observability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Chicago, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Design and implement New Relic monitoring, alerting, and dashboards across Azure and AWS, including NRQL queries for troubleshooting, analysis, and reporting.
•Define and implement SLOs/SLIs and error budgets, and lead alert noise reduction to ensure alerts are actionable.
•Develop and maintain Terraform-based observability infrastructure and establish IaC governance standards across teams.
•Administer Incident.IO for alert routing, notification workflows, runbook management, and build incident management foundations (on-call, escalation, severity, playbooks).
•Coach and consult with stream-aligned product teams through workshops and hands-on guidance to improve observability maturity and incident response practices.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementLearning BudgetMobile PhoneWellness StipendParental Leave

Key Requirements

•7+ years in Site Reliability Engineering, DevOps, or Platform Engineering focused on observability and production operations.
•Expert-level hands-on experience with New Relic (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency for troubleshooting and analysis.
•Experience defining and implementing SLOs/SLIs and error budgets, plus incident response workflows such as on-call rotations, escalation policies, and post-incident reviews.
•Strong Terraform experience for IaC covering monitoring resources and governance patterns.
•Proficiency with PowerShell scripting and strong experience with Azure cloud (App Services, Virtual Machines, Azure SQL, networking, monitoring), with working knowledge of AWS.

Experience:ObservabilityIncident managementSREFinTech

Skills:CoachingMentoringTroubleshootingCollaborationCommunication

Languages:English

Tech Stack:New RelicNRQLTerraformAzureAWSIncident.IOSlackOpsGeniePagerDutyAzure DevOpsOctopus DeployPowerShellSLOsSLIsDistributed tracingStructured logging

Company Brief

Ripple

Website