BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine customer questions and issues for BPO operations, resolving more complex cases using accumulated job experience. Ensure accurate, timely transaction processing to meet SLAs and address nonstandard pending transactions. Take escalated calls from providers/callers, develop tactical and operational plans for key milestones, and assist with preparation of SOPs and process transitions. Typically requires 1–3 years of relevant experience and strong communication and computer skills.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle routine customer questions and issues for BPO operations, resolving more complex cases using accumulated job experience. Ensure accurate, timely transaction processing to meet SLAs and address nonstandard pending transactions. Take escalated calls from providers/callers, develop tactical and operational plans for key milestones, and assist with preparation of SOPs and process transitions. Typically requires 1–3 years of relevant experience and strong communication and computer skills.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolve routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Resolve more complex client situations using demonstrated knowledge and skills acquired through job experience.
  • •Take escalated calls from providers/callers and identify and resolve issues around nonstandard pending transactions.
  • •Participate in preparation of SOPs and process transitions and develop tactical/operational plans to achieve project milestones.

Key Requirements

  • •Typically requires 1–3 years of relevant experience.
  • •High School Diploma or equivalent.
  • •Undergraduate degree or some college coursework preferred.
  • •Solid computer skills and strong communication skills.
  • •Strong customer service, attention to detail, time management, and organizational skills.
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn