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1 day ago

Contact Center I Representative with Italian

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-point-of-contact support to global clients regarding their benefits, answering questions and guiding them through issues. In the first three months, learn how employee benefits are organized for clients and get to know specialists and the online tools customers use to select and handle benefits. This is a hybrid role from the Kraków office, focused on strong language skills and customer-focused communication.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Serve as a first point of contact for global clients and provide help and guidance related to clients’ benefits.
•Work daily with clients to answer questions and help them through benefits-related issues.
•Learn how employee benefits are organized for clients during the first three months.
•Build familiarity with the team of specialists and the online tools customers use to select and handle benefits.

Key Requirements

•Excellent English and Italian at least C1 (CEFR), used daily for client interactions.
•Good communication skills and strong ability to interact with customers and help resolve issues.
•Flexibility and good organization skills.
•Up to 6 months of experience in a similar role would be useful (learning speed is key).
•Attach a CV in English only.

Skills:CommunicationCustomer supportFlexibilityOrganizationLearning agility

Languages:EnglishItalianPolish

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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