Customer Support Executive (Multi-Language Speaker)

Eaton
Malaysia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Negotiation","Presentation","Communication","Analytical thinking","Adaptability"]

Support the commercial operations of Eaton’s Aerospace business by handling customer inquiries, maintaining strong customer relationships, and assisting the Commercial Manager with daily commercial activities. Contribute to pricing strategy and contract management, monitor market and competitor trends, and track KPIs to drive continuous adjustments. Prepare sales forecasts and commercial reports, coordinate with internal teams for service delivery, and help identify new business opportunities in the Aerospace MRO sector.

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Eaton
Eaton
6 months ago

Customer Support Executive (Multi-Language Speaker)

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Job Summary

Support the commercial operations of Eaton’s Aerospace business by handling customer inquiries, maintaining strong customer relationships, and assisting the Commercial Manager with daily commercial activities. Contribute to pricing strategy and contract management, monitor market and competitor trends, and track KPIs to drive continuous adjustments. Prepare sales forecasts and commercial reports, coordinate with internal teams for service delivery, and help identify new business opportunities in the Aerospace MRO sector.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries and manage customer relationships to ensure satisfaction and loyalty.
  • •Assist the Commercial Manager with daily commercial operations and administrative tasks, including commercial reporting and documentation.
  • •Establish pricing models and strategies, and negotiate, review, and manage customer and supplier contracts in line with company policies.
  • •Monitor and analyze market trends, competitor activities, and industry developments; track KPIs and prepare forecasts and performance reports for senior management.
  • •Coordinate with internal teams for timely delivery, identify and mitigate commercial risks, and pursue new business opportunities in the Aerospace MRO sector.

Key Requirements

  • •Bachelor’s degree in Business, Finance, Marketing, or a related field.
  • •3–5 years of experience in a customer support role within the Aerospace MRO industry; applicants from other MNC industries are welcome.
  • •Proficiency with SAP or similar ERP systems such as Oracle.
  • •Proficiency with Microsoft Office (especially Excel) and Power BI.
  • •Excellent negotiation, presentation, and verbal/written communication skills; ability to communicate in multiple languages (Thai and Korean preferred).
Experience:3-5 yearsAerospaceMRO
Education:Bachelor's in Business, Finance, Marketing (or related field)
Skills:NegotiationPresentationCommunicationAnalytical thinkingAdaptability
Languages:ThaiKorean
Tech Stack:SAPOracleMicrosoft OfficeExcelPower BI

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn