AM OI Operations

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: bachelorsSkills: ["Stakeholder management","Compliance adherence","Integrity","Operational control"]

Own the Banking proposition management for the International Corridor, with a primary focus on performance management and enhancing the NRI proposition. Drive customer experience by improving international service standards, managing client life cycle and communication, and coordinating cross-border efforts with overseas HSBC entities. Lead portfolio analytics, manage BAU reporting and control checks, and ensure compliance by implementing guidelines, revising account opening and marketing materials, and conducting quality checks for call recording and monitoring.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
3 days ago

AM OI Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the Banking proposition management for the International Corridor, with a primary focus on performance management and enhancing the NRI proposition. Drive customer experience by improving international service standards, managing client life cycle and communication, and coordinating cross-border efforts with overseas HSBC entities. Lead portfolio analytics, manage BAU reporting and control checks, and ensure compliance by implementing guidelines, revising account opening and marketing materials, and conducting quality checks for call recording and monitoring.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Manage cross-border proposition and process, including client life cycle and communication to increase customer experience.
  • •Drive business metrics and delivery across branches, contact center, and RMs.
  • •Work with control, compliance, and operations teams to create/enhance customer journeys, processes, and product offerings in line with cross-border frameworks and regulatory guidelines.
  • •Manage BAU activities, reporting, and control checks, and conduct portfolio analytics to support business objectives.
  • •Ensure compliance by implementing audit and compliance guidelines, revising account opening forms and marketing collaterals, and performing quality checks for call recording and monitoring while sharing learnings with frontline.

Key Requirements

  • •Minimum Education – Bachelors (BCOM, BA/BS) / Masters (MBA).
  • •Excellent Excel skills and operation knowledge in banking.
  • •1 year of banking operations knowledge.
  • •2 years of experience.
  • •Familiarity with AI-enabled tools is an advantage.
Experience:2+ years
Education:Bachelor's in BCOM, BA/BS or MBA
Skills:Stakeholder managementCompliance adherenceIntegrityOperational control
Tech Stack:ExcelAI-enabled toolsCall recordingMonitoring

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn