NTT

4 months ago

Training Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Deliver monthly language, voice, and accent training through classroom or virtual sessions, and support the business by monitoring daily calls and floor activity. Track and report training effectiveness, interview new hires, and run regular coaching touchpoints with trainees to drive improvement via feedback and communication-based projects. Requires excellent voice/accent training delivery, facilitation, coaching/feedback skills, and proficiency in MS Excel and MS PowerPoint.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Deliver monthly language, voice, and accent classroom/virtual training sessions.
•Monitor daily calls and floor activity while working closely with the team and business requestors.
•Report and track training effectiveness.
•Interview new hires.
•Conduct regular touchpoints with floor and trainees to map improvement through coaching, feedback, and communication-based projects.

Key Requirements

•Excellent communication skills for voice and accent training delivery.
•Strong facilitation/training and communication skills to deliver instruction effectively.
•Coaching and feedback skills to support trainee improvement.
•Proficiency in MS Excel and MS PowerPoint.
•Experience in content development; instructional design is preferred (nice-to-have).

Skills:CommunicationFacilitationCoachingFeedbackContent development

Tech Stack:MS ExcelMS PowerPointPowerPoint

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT