Decagon

1 day ago

Strategic Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Own a strategic accounts portfolio and develop a plan to break into and close key enterprise logos. Build trusted relationships with CX, Product, and Operations leaders while uncovering expansion opportunities. Partner with internal teams to deliver tailored solutions, and drive accurate pipeline and revenue forecasting. Use consultative, value-based selling to influence product direction and help shape the roadmap, with moderate travel to support deals.

Location: Germany, Switzerland, Austria

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop a strategy to break into and close key strategic enterprise logos.
•Build deep relationships with stakeholders across CX, Product, and Operations leadership.
•Understand customer business challenges and priorities to uncover expansion opportunities.
•Collaborate with founders, deployment strategists, and engineering to deliver tailored solutions.
•Forecast and report on pipeline and revenue while developing and executing account plans to close strategic deals.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kParental LeaveMeal Allowance

Key Requirements

•7+ years of experience in strategic or enterprise sales.
•Proven track record growing revenue and expanding business with large, complex accounts.
•Excellent communication, presentation, and negotiation skills.
•Strong business acumen and ability to speak the language of the C-suite.
•Bachelor’s degree or equivalent work experience.

Experience:7+ yearsEnterprise salesStrategic salesAICustomer support software

Education:Bachelor's

Skills:CommunicationPresentationNegotiationBusiness acumenStakeholder management

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

1 day ago

Strategic Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Location: Germany, Switzerland, Austria

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop a strategy to break into and close key strategic enterprise logos.
•Build deep relationships with stakeholders across CX, Product, and Operations leadership.
•Understand customer business challenges and priorities to uncover expansion opportunities.
•Collaborate with founders, deployment strategists, and engineering to deliver tailored solutions.
•Forecast and report on pipeline and revenue while developing and executing account plans to close strategic deals.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kParental LeaveMeal Allowance

Key Requirements

•7+ years of experience in strategic or enterprise sales.
•Proven track record growing revenue and expanding business with large, complex accounts.
•Excellent communication, presentation, and negotiation skills.
•Strong business acumen and ability to speak the language of the C-suite.
•Bachelor’s degree or equivalent work experience.

Experience:7+ yearsEnterprise salesStrategic salesAICustomer support software

Education:Bachelor's

Skills:CommunicationPresentationNegotiationBusiness acumenStakeholder management

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor