Technical Writer (Remote Eligible - Costa Rica)

Smartsheet
San Jose
Workplace: RemoteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-5 yearsEducation: bachelorsSkills: ["Strong organizational skills","Organizational and prioritization","Communicating clearly","Collaboration","Attention to detail"]

Plan, develop, and maintain customer-facing Help Center and internal product documentation. Partner with product teams to create technical articles, API docs, eLearning/video content, and visual aids, while ensuring accuracy with SMEs. Own documentation quality and strategy, optimize for discoverability with SEO/GEO, and use analytics to drive improvements. Manage content changes from feedback and internal requests, and collaborate with the Web team to enhance the Help experience.

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FursaFursa
Smartsheet
Smartsheet
4 days ago

Technical Writer (Remote Eligible - Costa Rica)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live

Job Summary

Plan, develop, and maintain customer-facing Help Center and internal product documentation. Partner with product teams to create technical articles, API docs, eLearning/video content, and visual aids, while ensuring accuracy with SMEs. Own documentation quality and strategy, optimize for discoverability with SEO/GEO, and use analytics to drive improvements. Manage content changes from feedback and internal requests, and collaborate with the Web team to enhance the Help experience.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Create and maintain customer-facing Help Center content and internal documentation, including technical articles, FAQs, troubleshooting guides, and API documentation.
  • •Develop eLearning modules and customer-facing videos (scripting, recording, and light editing) in collaboration with stakeholders and SMEs.
  • •Use AI tools and established workflows to accelerate content production, improve quality, and scale output.
  • •Manage project assignments and deadlines while contributing to templates, processes, and standards for consistent publishing.
  • •Review internal change requests and customer feedback to recommend and implement content updates, and optimize content discoverability via Search.

Pay and Benefits

Perks:Health InsuranceLife InsuranceStipendPaid LeaveMaternity LeavePaternity LeaveVolunteer DayLearning BudgetRemote Work

Key Requirements

  • •3-5 years of experience writing or editing web content for varied audiences.
  • •A BA in English, Technical Communication, or related discipline (or equivalent experience).
  • •Basic ability to use HTML formatting.
  • •Strong English writing and oral command (C1 and above).
  • •Experience with SEO/GEO, analytics tools (e.g., Google Analytics), and consistent content templates/processes.
Experience:3-5 yearsSaaSContent managementTechnical writing
Education:Bachelor's in English, Technical Communication
Skills:Strong organizational skillsOrganizational and prioritizationCommunicating clearlyCollaborationAttention to detail
Languages:English
Tech Stack:HTMLSEOGEOGoogle AnalyticsDrupalDrupal 9CMSAI toolsGPTsLLMsHelp Center

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn