NTT

1 month ago

Call Center Senior Associate

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Last checked: 15 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and achieve daily, weekly, and monthly sales targets while handling objections. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience aligned to revenue goals.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products such as plans, upgrades, bundles, and retention offers.
•Understand customer needs and recommend tailored solutions using consultative selling.
•Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

•Ability to make high-volume outbound calls to prospective and existing customers.
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability, plus active listening and customer empathy.
•1–2 years of experience; freshers welcome (BPO/sales preferred).
•Basic system/CRM handling and ability to maintain accurate CRM records.

Experience:1-2 yearsBPOSales

Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT