Customer Success Manager

Salesforce
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Consultative skills","Communication","Stakeholder management","Influencing","Problem-solving"]

Serve as a named resource for Salesforce Signature Success Plan customers, orchestrating the end-to-end Signature experience from onboarding through renewal and expansion. Lead alignment across business and technical stakeholders and internal teams to deliver customer value, drive Customer Success Score metrics, and manage escalations for Signature-entitled accounts. Build trusted relationships, improve implementation health, and partner across Salesforce to deliver a unified Signature experience, using deep Salesforce platform and cloud expertise.

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FursaFursa
Salesforce
Salesforce
13 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a named resource for Salesforce Signature Success Plan customers, orchestrating the end-to-end Signature experience from onboarding through renewal and expansion. Lead alignment across business and technical stakeholders and internal teams to deliver customer value, drive Customer Success Score metrics, and manage escalations for Signature-entitled accounts. Build trusted relationships, improve implementation health, and partner across Salesforce to deliver a unified Signature experience, using deep Salesforce platform and cloud expertise.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Orchestrate the Signature experience across sophisticated, multi-org, single-cloud customer organizations, leveraging single-cloud expertise and industry-relevant knowledge.
  • •Align business and technical stakeholders and coordinate internal partners (including the Account Success team) around customer goals to deliver Signature value.
  • •Own single point of accountability for Signature-entitled customers and build/maintain strong trusted relationships.
  • •Drive Customer Success Score metrics and handle escalations and Red Accounts for covered customers.
  • •Partner across Salesforce to provide a unified Signature experience, improving implementation health and renewal/expansion outcomes.

Key Requirements

  • •10+ years of relevant experience in Customer Success, SaaS platform use, project leadership, technology consulting, and/or solutions architecture.
  • •Knowledge of Salesforce product and platform capabilities, standard methodologies, and enterprise architecture principles.
  • •Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud) in solution design, project delivery, or implementation.
  • •Prior Salesforce experience in solution design, implementation, consulting (mandatory) with a track record as a Trusted Advisor driving business value.
  • •Strong communication skills to lead at the C-level, facilitate difficult discussions, and handle objections.
Experience:10+ yearsSaaS
Skills:Consultative skillsCommunicationStakeholder managementInfluencingProblem-solving
Tech Stack:SalesforceAgentforceData CloudSales CRMService CRMSignature Success Plan

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor