Customer Support Engineer Intern

Motorola Solutions
Taipei
Workplace: OnsiteInternshipFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Interpersonal communication","Service-minded","Problem-solving","Can-do attitude","Stakeholder communication"]

Provide high-quality technical and operational support for mission-critical IT and radio systems as part of a cross-functional team. Monitor and track service performance and quality, act as an escalation point alongside senior engineers, and support existing systems and networks (servers, firewalls, routers, and switches). Support software installations and assist with network devices (remote/onsite) while learning new skills through labs and testing facilities.

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Motorola Solutions
Motorola Solutions
1 month ago

Customer Support Engineer Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live

Job Summary

Provide high-quality technical and operational support for mission-critical IT and radio systems as part of a cross-functional team. Monitor and track service performance and quality, act as an escalation point alongside senior engineers, and support existing systems and networks (servers, firewalls, routers, and switches). Support software installations and assist with network devices (remote/onsite) while learning new skills through labs and testing facilities.
Location: Taipei
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Work with cross-functional teams across technology stacks and disciplines to solve business and technical challenges.
  • •Provide technical and operational support for mission-critical IT and radio systems, meeting service levels and operational KPIs.
  • •Follow work instructions, procedures, and policies to measure and track service performance and quality.
  • •Escalate to senior technical engineers when needed and support helpdesk/service engineers.
  • •Support existing systems and networks, including servers, firewall, routers, and switches, and assist with remote/onsite network device work and designs.

Key Requirements

  • •Bachelor’s degree in Computer/IT/Electronics/Engineering or a relevant discipline.
  • •Background in Network and IT, including Virtual Machines.
  • •Good interpersonal and communication skills.
  • •Good command of verbal and written English.
  • •Ability to think quickly and adapt with a proactive “can do” attitude.
Education:Bachelor's in Computer/IT/Electronics/Engineering
Skills:Interpersonal communicationService-mindedProblem-solvingCan-do attitudeStakeholder communication
Languages:English
Tech Stack:WebMobileMiddlewareServersFirewallRoutersSwitchesVirtual machinesBase stationsRadiosNetwork devicesNetwork design

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn