Customer Success Manager

Phonely
San Francisco
Workplace: OnsiteFull timeUSD 100,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Teamwork","Problem-solving","Organization","Customer-obsession"]

Customer Success Manager role coordinating complex, multi-stakeholder deployments for Phonely’s voice AI platform. You will bridge customers with engineering and product, own accounts from onboarding to expansion, and drive adoption through APIs/webhooks, technical onboarding, and proactive program management in a fast-growing SaaS environment.

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FursaFursa
Phonely
Phonely
4 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Customer Success Manager role coordinating complex, multi-stakeholder deployments for Phonely’s voice AI platform. You will bridge customers with engineering and product, own accounts from onboarding to expansion, and drive adoption through APIs/webhooks, technical onboarding, and proactive program management in a fast-growing SaaS environment.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a book of accounts from onboarding through expansion, coordinating across teams to ensure successful deployments

Pay and Benefits

Salary: USD 100,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Meal AllowanceEquityHealth Insurance

Key Requirements

  • •2+ years in project management, technical account management, or implementation with experience delivering multi-stakeholder projects
  • •Excellent written and verbal communication; ability to switch between CTO and business owner in conversation
  • •Technical fluency with APIs, webhooks, and cloud tools at a conceptual/configuration level
  • •Organized and proactive; able to track items, anticipate blockers, and follow through
  • •Customer-first mindset and comfort with ambiguity; capable of building structure from scratch
Experience:2+ yearsSaaSAIDeveloper-tools
Skills:CommunicationTeamworkProblem-solvingOrganizationCustomer-obsession
Languages:English
Tech Stack:APIsWebhooksCloud

Eligibility

Visa:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Phonely
Develops AI-driven voice agents that automate phone conversations for businesses, handling customer support, lead qualification, and sales outreach. Their platform uses natural language understanding and speech synthesis to conduct human-like calls and integrate with CRM systems.
Industry: AI & Machine Learning
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