Delivery Hero

2 months ago

Director, Fraud Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a senior fraud operations team for a large multi-market marketplace, setting strategy, owning fraud P&L, and partnering with product, engineering, and finance to build data-driven detection and prevention capabilities across customer, vendor, and rider domains.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own fraud strategy and rule performance for all Pandora fraud type: Customer (Incentive, Refund, Cancellation & Payment), Vendor and Rider
•Create, deploy, and continuously optimize fraud rules using data analysis to balance fraud prevention with customer experience
•Independently investigate fraud patterns and root causes, proposing and implementing solutions without waiting for direction
•Collaborate with operations teams to manage actions toward fraud cases and improve detection processes
•Partner with technology teams and external vendors to implement fraud prevention capabilities

Key Requirements

•8+ years of experience in fraud operations, trust & safety, or financial risk management
•5+ years in a leadership role, ideally within a marketplace, on-demand delivery, fintech, or e-commerce platform
•Proven track record owning fraud P&L with measurable impact on loss reduction and operational efficiency
•Experience operating across multiple fraud domains simultaneously (customer, supply-side, financial)
•Hands-on experience with fraud tooling, rules engines, and ML-driven detection systems

Experience:8+ yearsFraudRiskMarketplaceFintechE-commerce

Skills:Data dashboardsStakeholder managementProblem-solvingCommunicationLeadership

Languages:English

Tech Stack:SQLPythonPySparkMLMachine learningRules engine

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

2 months ago

Director, Fraud Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own fraud strategy and rule performance for all Pandora fraud type: Customer (Incentive, Refund, Cancellation & Payment), Vendor and Rider
•Create, deploy, and continuously optimize fraud rules using data analysis to balance fraud prevention with customer experience
•Independently investigate fraud patterns and root causes, proposing and implementing solutions without waiting for direction
•Collaborate with operations teams to manage actions toward fraud cases and improve detection processes
•Partner with technology teams and external vendors to implement fraud prevention capabilities

Key Requirements

•8+ years of experience in fraud operations, trust & safety, or financial risk management
•5+ years in a leadership role, ideally within a marketplace, on-demand delivery, fintech, or e-commerce platform
•Proven track record owning fraud P&L with measurable impact on loss reduction and operational efficiency
•Experience operating across multiple fraud domains simultaneously (customer, supply-side, financial)
•Hands-on experience with fraud tooling, rules engines, and ML-driven detection systems

Experience:8+ yearsFraudRiskMarketplaceFintechE-commerce

Skills:Data dashboardsStakeholder managementProblem-solvingCommunicationLeadership

Languages:English

Tech Stack:SQLPythonPySparkMLMachine learningRules engine

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor