Patient Admin Executive

NMC Healthcare
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Interpersonal communication","Verbal and written communication","Analytical thinking","Problem-solving","Confidentiality","Critical thinking","Privacy compliance"]

Provide front-desk and administrative support to ensure an excellent patient experience at NMC Specialty Hospital. You will greet and direct patients, manage registrations and appointments, handle telephone and email inquiries, and support insurance eligibility, claim forms, and billing/invoicing for services and outstanding balances. Maintain accurate records, process payments and cash collections, follow hospital policies and infection-control standards, and ensure confidentiality and complaint handling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NMC Healthcare
NMC Healthcare
2 days ago

Patient Admin Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide front-desk and administrative support to ensure an excellent patient experience at NMC Specialty Hospital. You will greet and direct patients, manage registrations and appointments, handle telephone and email inquiries, and support insurance eligibility, claim forms, and billing/invoicing for services and outstanding balances. Maintain accurate records, process payments and cash collections, follow hospital policies and infection-control standards, and ensure confidentiality and complaint handling.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Greet patients, direct them to departments, and provide routine hospital information; handle telephone inquiries and coordinate call-back information.
  • •Manage appointment processes including confirmations, rescheduling, and no-shows; register new patients and keep patient records up to date.
  • •Support patient insurance processes, including explaining coverage, collecting payments/co-payments, and providing claim forms for reimbursement requests.
  • •Handle billing and invoicing: generate/process patient invoices, issue bills for outstanding balances, and provide statements and assistance on charges and payment options.
  • •Perform daily cash collection and payment processing (cash, credit card slips, cheques) and ensure operations follow hospital policies, infection control and patient safety/JCI standards, while maintaining confidentiality and responding to emails daily.

Key Requirements

  • •College Diploma (any discipline) or related fields.
  • •Strong interpersonal, verbal and written communication skills.
  • •Strong analytical and problem-solving skills.
  • •Excellent command of oral and written English (Arabic desirable).
  • •Proficiency in MS Office and ability to maintain confidentiality while meeting privacy regulations.
Education:Certification / Diploma
Skills:Interpersonal communicationVerbal and written communicationAnalytical thinkingProblem-solvingConfidentialityCritical thinkingPrivacy compliance
Languages:EnglishArabic
Tech Stack:MS Office

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn