CX Field service _Sr Architect (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

Birlasoft
Hyderabad
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 8-15 yearsSkills: ["Mentoring","Consulting","Problem-solving","Technical translation"]

Lead end-to-end cloud solution design and implementation integrating Oracle Field Service with Oracle CX modules. Own full-lifecycle delivery from discovery to post–go-live support, including configuring OFS components like capacity management, routing, collaboration, and mobility apps. Map business processes to Service Cloud and Sales Cloud standards, architect integrations with ERP/CRM/legacy systems via Oracle Integration Cloud or REST/SOAP APIs, optimize routing, enforce migration/security/environment best practices, and mentor junior teams.

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FursaFursa
Birlasoft
Birlasoft
1 month ago

CX Field service _Sr Architect (INDIA - HYDERABAD - BIRLASOFT OFFICE, IN)

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead end-to-end cloud solution design and implementation integrating Oracle Field Service with Oracle CX modules. Own full-lifecycle delivery from discovery to post–go-live support, including configuring OFS components like capacity management, routing, collaboration, and mobility apps. Map business processes to Service Cloud and Sales Cloud standards, architect integrations with ERP/CRM/legacy systems via Oracle Integration Cloud or REST/SOAP APIs, optimize routing, enforce migration/security/environment best practices, and mentor junior teams.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Design end-to-end cloud solutions integrating Oracle Field Service with Oracle CX modules.
  • •Lead full-lifecycle Oracle Field Service implementations from discovery through deployment and post-go-live support.
  • •Configure complex OFS components such as capacity management, routing configurations, collaboration, and mobility apps.
  • •Architect integrations between Oracle CX/OFS and external ERP/CRM/legacy systems using OIC or REST/SOAP APIs.
  • •Optimize automated routing algorithms and enforce best practices for data migration, security configurations, and environment management.

Key Requirements

  • •8–15 years of Oracle CRM/CX and Field Service experience.
  • •Deep functional and technical expertise in Oracle Field Service (OFS).
  • •Hands-on experience integrating Oracle Field Service with Oracle CX (Service Cloud and Sales Cloud) and mapping business processes to CX standards.
  • •Experience architecting robust integrations using Oracle Integration Cloud (OIC) and REST/SOAP APIs with external ERP/CRM/legacy systems.
  • •Experience developing OFS custom plug-ins using HTML5, CSS, and JavaScript, and leading multiple end-to-end OFS implementations in a lead/architect role.
Experience:8-15 years
Skills:MentoringConsultingProblem-solvingTechnical translation
Tech Stack:Oracle Field ServiceOracle CXOracle Service CloudRightNowOracle Sales CloudOracle Integration Cloud (OIC)REST APIsSOAP APIsHTML5CSSJavaScriptOFS custom plug-insAPIsMiddlewareTOA Technologies

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn