Sutherland

2 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

On-site role in Cairo supporting customer service with English fluency, handling interactions empathetically, delivering tailored solutions, and ensuring a positive experience through effective communication and professional phone etiquette.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy.
•Provide tailored solutions to meet customer needs.
•Ensure a positive customer experience through effective communication and professional phone etiquette.
•Collaborate with team to resolve customer issues promptly.
•Maintain accurate records and utilize CRM tools to track interactions.

Pay and Benefits

Perks:Health InsuranceCommuter BenefitsTrainingOvernight AllowanceOvertime

Key Requirements

•Fluency in English is a MUST (B2/C1).
•Strong skills in Customer Service and Customer Support.
•Problem-solving, active listening, attention to detail.
•Experience in a customer-facing role and familiarity with CRM tools is a plus.
•Flexibility with night and overnight shifts is essential.

Experience:TelecommunicationsCustomer service

Skills:CommunicationProblem-solvingEmpathyActive listeningAttention to detail

Languages:English

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

2 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy.
•Provide tailored solutions to meet customer needs.
•Ensure a positive customer experience through effective communication and professional phone etiquette.
•Collaborate with team to resolve customer issues promptly.
•Maintain accurate records and utilize CRM tools to track interactions.

Pay and Benefits

Perks:Health InsuranceCommuter BenefitsTrainingOvernight AllowanceOvertime

Key Requirements

•Fluency in English is a MUST (B2/C1).
•Strong skills in Customer Service and Customer Support.
•Problem-solving, active listening, attention to detail.
•Experience in a customer-facing role and familiarity with CRM tools is a plus.
•Flexibility with night and overnight shifts is essential.

Experience:TelecommunicationsCustomer service

Skills:CommunicationProblem-solvingEmpathyActive listeningAttention to detail

Languages:English

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor