Contact Centre Agent - Tamooha (Al Ain, Abu Dhabi, AE)

Abu Dhabi Commercial Bank
Al Ain, Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Risk awareness","Relationship management","Process adherence","Stakeholder communication"]

Provide processing and cross-sell support to internal ADCB business groups in line with bank standards, policies, SOPs, and instructions. Ensure consistent service delivery to internal customers and stakeholders while adhering to controls within the risk and incident management framework. Build working relationships with internal units and vendors, and support the preparation of performance metrics and project updates. Apply ADCB service standards in all customer interactions.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
19 hours ago

Contact Centre Agent - Tamooha (Al Ain, Abu Dhabi, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide processing and cross-sell support to internal ADCB business groups in line with bank standards, policies, SOPs, and instructions. Ensure consistent service delivery to internal customers and stakeholders while adhering to controls within the risk and incident management framework. Build working relationships with internal units and vendors, and support the preparation of performance metrics and project updates. Apply ADCB service standards in all customer interactions.
Location: Al Ain, Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Execute processing and cross-sell activities to support various ADCB business groups in line with bank standards.
  • •Perform work according to relevant policies, processes, SOPs, and instructions to deliver consistent service to internal stakeholders.
  • •Develop and maintain working relationships with internal ADCB units and required vendors to share information and gather feedback.
  • •Manage operational risk issues to ensure adherence to implemented controls within the bank’s risk and incident management framework.
  • •Assist in preparing key performance metrics and project updates to ensure proper engagement with key stakeholders.

Key Requirements

  • •Bachelor’s degree in a related field.
  • •Minimum 3 years of experience.
  • •Ability to execute processing and cross-sell activities in line with ADCB standards.
  • •Demonstrated adherence to organizational/departmental policies, processes, and SOPs.
  • •Experience managing operational risk issues within a risk/incident management framework.
Experience:3+ years
Education:Bachelor's in related field
Skills:Customer serviceRisk awarenessRelationship managementProcess adherenceStakeholder communication

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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