Service Advisor, San Jose

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 30 - 41 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Compassion","Patience","Problem-solving","Documentation"]

Provide front-of-house service for Lucid customers, greeting clients, consulting with technicians, documenting concerns, and explaining service options with time and cost estimates. Manage vehicles throughout maintenance and repair, ensuring inspections, PDI documentation, loaner coordination, and final QC meet Lucid quality standards. Handle warranty claim rejections, service authorization/invoicing via DocuSign, payments for customer-pay repairs, and direct customer communications while maintaining CSI KPI performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lucid Motors
Lucid Motors
4 days ago

Service Advisor, San Jose

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide front-of-house service for Lucid customers, greeting clients, consulting with technicians, documenting concerns, and explaining service options with time and cost estimates. Manage vehicles throughout maintenance and repair, ensuring inspections, PDI documentation, loaner coordination, and final QC meet Lucid quality standards. Handle warranty claim rejections, service authorization/invoicing via DocuSign, payments for customer-pay repairs, and direct customer communications while maintaining CSI KPI performance.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
  • •Conduct comprehensive inspections and thorough check-in processes, identifying and reporting damage or visible wear.
  • •Review and revise work orders after technicians and detailers complete tasks, ensuring accurate documentation and time punches.
  • •Manage loaner agreements and coordinate rental vehicle requests and Lyft rides for customer convenience.
  • •Acquire customer signatures for service authorization and service invoices via DocuSign, collect payments, explain invoices, and act as the final QC step.

Pay and Benefits

Salary: USD 30 - 41 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •2-5 years of previous automotive experience and training in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate and patient demeanor.
  • •Problem-solving and creative thinking skills.
  • •Ability to articulate and document details to ensure smooth workflow.
  • •Proficiency in computer applications such as Microsoft Office, plus learning proprietary DMS software.
Experience:2-5 yearsAutomotive
Education:Bachelor's
Skills:Interpersonal skillsCompassionPatienceProblem-solvingDocumentation
Licenses:Driver's license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDocuSignDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn