Applied Materials

3 months ago

Technical Product Engineer - MDP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Reposted: first listed 1 day ago

Job Summary

Provide end-to-end technical support for a specific customer, including escalations, fleet performance, system installations, and upgrades. Serve as the field escalation focal point between customer teams and the division, delivering documentation and technical guidance for diagnosing, troubleshooting, repairing, and debugging equipment. Support alpha/beta site activities for new hardware, software, or process designs, drive ECO reviews, and generate performance and process reporting (e.g., MTBF/MTBI and availability).

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Provide technical support related to a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
•Serve as intermediary and field escalation focal point between customer and division, supplying technical documentation to support field diagnosis and troubleshooting.
•Provide Alpha Site support to engineering for installation, operation, calibration, service, and/or testing of new in-house or engineering tool designs.
•Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on a customer tool.
•Initiate and review ECOs, generate system performance data (MTBF/MTBI/availability), and create/review technical documentation and support plans.

Travel: Extensive travel

Key Requirements

•Provide technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
•Act as intermediary and field escalation focal point between customer and division, providing technical support and documentation to field engineers and technicians.
•Support alpha and beta site activities for new hardware, process, and software designs, including installation, operation, calibration, service, and/or testing.
•Initiate and review ECOs to ensure the data supports fixes and follow up with field communications.
•Generate and present system performance data and supporting documentation, including performance metrics (e.g., MTBF, MTBI, availability) and I/W spending analysis.

Experience:SemiconductorsMaterials engineeringEquipment installationsHardware/software testingECOs

Skills:LeadershipProblem-solvingInterpersonal skillsTechnical communicationJudgment

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

3 months ago

Technical Product Engineer - MDP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Reposted: first listed 1 day ago

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Provide technical support related to a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
•Serve as intermediary and field escalation focal point between customer and division, supplying technical documentation to support field diagnosis and troubleshooting.
•Provide Alpha Site support to engineering for installation, operation, calibration, service, and/or testing of new in-house or engineering tool designs.
•Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on a customer tool.
•Initiate and review ECOs, generate system performance data (MTBF/MTBI/availability), and create/review technical documentation and support plans.

Travel: Extensive travel

Key Requirements

•Provide technical support for a specific customer, including escalations, fleet performance, installations, improvement programs, and upgrades.
•Act as intermediary and field escalation focal point between customer and division, providing technical support and documentation to field engineers and technicians.
•Support alpha and beta site activities for new hardware, process, and software designs, including installation, operation, calibration, service, and/or testing.
•Initiate and review ECOs to ensure the data supports fixes and follow up with field communications.
•Generate and present system performance data and supporting documentation, including performance metrics (e.g., MTBF, MTBI, availability) and I/W spending analysis.

Experience:SemiconductorsMaterials engineeringEquipment installationsHardware/software testingECOs

Skills:LeadershipProblem-solvingInterpersonal skillsTechnical communicationJudgment

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor