Program & Account Specialist

NiSource
Columbus
Workplace: OnsiteFull timeUSD 69,900 - 105,000 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Analytical skills","Attention to detail","Accountability","Organizational skills"]

Coordinate customer program support by onboarding and partnering with participating suppliers, managing communications, and handling ongoing program needs. Ensure accurate, timely billing by validating meter data, monitoring system-generated reports, analyzing usage and exceptions, and resolving invoicing issues. Collaborate with IT and internal teams to troubleshoot measurement and billing systems, investigate customer complaints, and contribute to process improvements and regulatory documentation.

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NiSource
NiSource
3 days ago

Program & Account Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Coordinate customer program support by onboarding and partnering with participating suppliers, managing communications, and handling ongoing program needs. Ensure accurate, timely billing by validating meter data, monitoring system-generated reports, analyzing usage and exceptions, and resolving invoicing issues. Collaborate with IT and internal teams to troubleshoot measurement and billing systems, investigate customer complaints, and contribute to process improvements and regulatory documentation.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Coordinate customer programs by supporting supplier onboarding, training, communication, and ongoing program support.
  • •Perform daily billing operations including data validation, usage analysis, meter reading verification, and exception resolution.
  • •Monitor and process system-generated reports to analyze customer usage patterns, billing factors, and revenue impacts while meeting daily operational metrics.
  • •Collaborate with IT and internal teams to troubleshoot measurement and billing system issues and evaluate system/process changes.
  • •Investigate and resolve customer inquiries, billing issues, service concerns, and complaints, including root-cause follow-up and continuous improvement.

Pay and Benefits

Salary: USD 69,900 - 105,000 annually

Key Requirements

  • •Bachelor's degree or equivalent experience, with 3+ years in billing, program operations, or customer account management.
  • •Experience performing daily billing activities including data validation, usage analysis, and meter data verification with corrections or estimates.
  • •Experience managing third-party billing and resolving vendor-related issues.
  • •Experience supporting rate case activities and maintaining organized records.
  • •Proficiency monitoring system-generated reports and ensuring billing accuracy with strong analytical skills; familiarity with billing systems and data management tools.
Experience:3+ yearsUtilityGas measurementBilling operationsCustomer account managementRegulatory compliance
Education:Bachelor's
Skills:Customer serviceAnalytical skillsAttention to detailAccountabilityOrganizational skills
Tech Stack:Microsoft OfficeGTSAviatorFlowCalDIS/GAS/CIS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

NiSource
NiSource is a regulated utility holding company that delivers natural gas and electric service to millions of customers across the Midwest and Northeast United States. It operates through local utility brands focused on safe, reliable energy delivery and infrastructure.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Merrillville, United States
Founded: 1912
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