L2 Support Specialist

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Communication","Problem-solving","Technical feedback"]

Provide L2 support to resolve production issues through detailed analysis and RCA, including corrective actions. Support product servers and clients on cutting-edge platforms, assisting with code fixes and rigorous testing when needed. Contribute to continuous improvement and delivery, continually enhancing application performance. Collaborate effectively with global teammates and provide technical feedback to Development teams.

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FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2 support to resolve production issues through detailed analysis and RCA, including corrective actions. Support product servers and clients on cutting-edge platforms, assisting with code fixes and rigorous testing when needed. Contribute to continuous improvement and delivery, continually enhancing application performance. Collaborate effectively with global teammates and provide technical feedback to Development teams.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide L2 support for issue resolution using detailed analysis.
  • •Assist with code fixes and rigorous testing when required.
  • •Support product servers and clients on cutting-edge platforms.
  • •Contribute to continuous improvement and continuous delivery, focusing on application performance enhancements.
  • •Perform detailed RCA of production issues and implement corrective actions, collaborating effectively with global teammates and providing feedback to Development teams.

Key Requirements

  • •3+ years of relevant experience in application maintenance and support.
  • •Good knowledge of Unix and SQL, plus scripting language knowledge.
  • •Knowledge of programming language—preferably Java.
  • •Ability to perform detailed RCA of production issues and implement corrective actions.
  • •Validated collaboration and communication skills to work in a global environment.
Experience:3+ years
Skills:CollaborationCommunicationProblem-solvingTechnical feedback
Tech Stack:UnixSQLJava

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn