Multinational Customer Service Specialist (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Responsibility","Accuracy"]

Join Zurich’s regional center in Kuala Lumpur to support customers and brokers across a multi-country insurance portfolio in Asia Pacific. You’ll help ensure seamless service, monitor KPIs tied to policy issuance and reinsurance premium collection, and maintain high-quality data in administrative systems. The role also includes coordinating insurance partner relationships, assisting with less usual queries, and ensuring local policies align with global commitments and operating protocols.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
20 hours ago

Multinational Customer Service Specialist (Kuala Lumpur, MY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Join Zurich’s regional center in Kuala Lumpur to support customers and brokers across a multi-country insurance portfolio in Asia Pacific. You’ll help ensure seamless service, monitor KPIs tied to policy issuance and reinsurance premium collection, and maintain high-quality data in administrative systems. The role also includes coordinating insurance partner relationships, assisting with less usual queries, and ensuring local policies align with global commitments and operating protocols.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support the seamless experience of customers and brokers with Zurich’s services.
  • •Observe key performance indicators including speed of local policy issuance and reinsurance premium collection.
  • •Maintain the quality of data in administrative systems.
  • •Assure consistency of local insurance policies and alignment with global customer commitment.
  • •Provide support to customers, colleagues, and insurance partners on less usual queries and arrangements, and maintain relationships with insurance partners.

Key Requirements

  • •Support the seamless experience of customers and brokers with Zurich’s services.
  • •Monitor KPIs such as the speed of local policy issuance and reinsurance premium collection.
  • •Maintain data quality in administrative systems.
  • •Ensure consistency of local insurance policies with global customer commitments.
  • •Follow operating protocols and support less usual customer, colleague, and insurance partner queries.
Experience:International insuranceReinsuranceNon-life underwritingClaimsFronting business
Skills:CommunicationCustomer focusResponsibilityAccuracy
Languages:EnglishChinese

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn