Adobe Systems

3 months ago

Customer Enablement & Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead enterprise customer enablement programs and AI-driven engagement initiatives to accelerate activation, deepen adoption, and support retention across SaaS/productivity solutions. Collaborate with customer success, sales, marketing, GTM, and product teams to translate AI capabilities into business value and drive measurable outcomes for large customers.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop enterprise customer engagement programs across audience groups and solutions that evolve based on customer signals.
•Coordinate the delivery of training, enablement tools, technical documentation, and resources for customers on Adobe Experience League.
•Leverage AI to identify activation risk and adoption gaps to prioritize high-impact customer cohorts and programs that translate to scalable metrics.
•Identify lighthouse customers, co-develop reference stories, and ensure practical impact through real workflows and results.
•Collaborate with cross-functional teams (customer success, sales, GTM, marketing, and product) to ensure engagement experiences support solution value realization and expansion pathways.

Travel: Low travel

Key Requirements

•10+ years of customer marketing experience in creativity or productivity business solutions, or related fields within SaaS, productivity software, or enterprise technology.
•Demonstrated capability to develop customer initiatives that encourage activation and usage.
•Strong functional understanding of AI capabilities to drive and measure customer programs.
•Proven communication and presentation skills, with the ability to translate technical innovation into business value.
•Strong cross-functional leadership skills and experience partnering with customer facing and marketing teams.

Experience:10+ yearsSaaSEnterprise technologyCreativityProductivity

Skills:CommunicationPresentationLeadershipCollaborationCustomer focus

Tech Stack:AI

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

3 months ago

Customer Enablement & Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop enterprise customer engagement programs across audience groups and solutions that evolve based on customer signals.
•Coordinate the delivery of training, enablement tools, technical documentation, and resources for customers on Adobe Experience League.
•Leverage AI to identify activation risk and adoption gaps to prioritize high-impact customer cohorts and programs that translate to scalable metrics.
•Identify lighthouse customers, co-develop reference stories, and ensure practical impact through real workflows and results.
•Collaborate with cross-functional teams (customer success, sales, GTM, marketing, and product) to ensure engagement experiences support solution value realization and expansion pathways.

Travel: Low travel

Key Requirements

•10+ years of customer marketing experience in creativity or productivity business solutions, or related fields within SaaS, productivity software, or enterprise technology.
•Demonstrated capability to develop customer initiatives that encourage activation and usage.
•Strong functional understanding of AI capabilities to drive and measure customer programs.
•Proven communication and presentation skills, with the ability to translate technical innovation into business value.
•Strong cross-functional leadership skills and experience partnering with customer facing and marketing teams.

Experience:10+ yearsSaaSEnterprise technologyCreativityProductivity

Skills:CommunicationPresentationLeadershipCollaborationCustomer focus

Tech Stack:AI

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor