ServiceNow ITOM SME (CMDB, Discovery, Event Management, Service Mapping, AI)

Design, implement, and optimize IT Operations Management solutions with deep expertise in ServiceNow ITOM. Own CMDB design with CSDM modeling and data governance, configure Discovery (MID Server, patterns, probes, sensors), and manage Event Management with alert correlation and RCA. Build top-down and tag-based Service Mapping, integrate ITOM capabilities, and apply AI/ML features in ServiceNow for proactive incident management and improved service visibility.