Strategic Account Director

UserTesting
San Francisco, Detroit, New York, Seattle
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 8+ yearsSkills: ["Communication","Negotiation","Relationship-building","Consultative selling","Executive stakeholder management"]

Own a portfolio of strategic enterprise accounts and drive quarterly and annual revenue goals while maintaining accurate forecasts. Lead consultative, hunter-style enterprise sales cycles, expansion, and retention by partnering with Customer Success, Renewal Managers, Deal Desk, and Solutions Consulting. Build territory and account plans, grow pipeline through proactive outbound, and manage executive relationships using Salesforce, Gong, Outreach, and sales productivity tools—plus generative AI to improve execution.

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FursaFursa
UserTesting
UserTesting
4 days ago

Strategic Account Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise accounts and drive quarterly and annual revenue goals while maintaining accurate forecasts. Lead consultative, hunter-style enterprise sales cycles, expansion, and retention by partnering with Customer Success, Renewal Managers, Deal Desk, and Solutions Consulting. Build territory and account plans, grow pipeline through proactive outbound, and manage executive relationships using Salesforce, Gong, Outreach, and sales productivity tools—plus generative AI to improve execution.
Location: San Francisco, Detroit, New York, Seattle
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own strategic enterprise account portfolios and deliver quarterly/annual revenue goals with accurate forecasting.
  • •Drive retention and expansion by partnering with Renewal Managers and Customer Success Managers to maximize customer value and long-term growth.
  • •Develop and execute territory and account plans to identify opportunities to acquire new business units and stakeholders.
  • •Build and maintain a pipeline by partnering with Business Development Representatives, Field Marketing, Partnerships, and through proactive prospecting/outbound engagement.
  • •Lead complex enterprise sales cycles and collaborate cross-functionally to align solutions to customer priorities and measurable outcomes.
Travel: Extensive travel

Key Requirements

  • •8+ years of enterprise SaaS sales experience, consistently exceeding revenue targets and driving retention and account growth.
  • •Track record of acquiring new business within enterprise accounts and expanding existing customer relationships.
  • •Strong hunter mindset with business acumen to uncover whitespace opportunities and create demand within complex organizations.
  • •Ability to navigate and influence executive stakeholders across large, matrixed enterprises while building long-term, trusted relationships.
  • •Proficiency with Salesforce, Gong, Outreach, Google Workspace or Microsoft Office, and experience using generative AI tools (e.g., Claude, Gemini, ChatGPT) to improve productivity and account planning.
Experience:8+ yearsEnterprise SaaSB2BCustomer insights
Skills:CommunicationNegotiationRelationship-buildingConsultative sellingExecutive stakeholder management
Tech Stack:SalesforceGongOutreachGoogle WorkspaceMicrosoft OfficeClaudeGeminiChatGPTGenerative AI

Company Brief

UserTesting
Provides a user experience research platform that enables companies to capture on-demand video feedback, usability testing, and customer insights to improve products, websites, and digital experiences across design, product, and marketing teams.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn