2 days ago

Technical Product Specialist (TPS) - Signals & API

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support TikTok’s top advertisers by providing pre- and post-sales implementation and technical advertising support for Signals & API monetization pillars. You’ll troubleshoot Web Signals (Pixel, Events API/CAPI), App Signals (SDKs, MMPs), and Marketing/Organic APIs, diagnose API and integration issues, and translate advertiser problems into actionable bug reports for Product & Engineering. You’ll also enable Sales/partners, manage SLAs and escalations, and improve support via automation and documentation.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Handle complex pre- and post-sales technical queries for Web Signals, App Signals, and 3rd-party attribution/MMP integrations.
•Serve as the primary technical liaison between local Sales/Account teams and global Product & Engineering teams, translating issues into actionable bug reports and feedback.
•Diagnose API payloads and server-to-server event configurations, including deduplication and integration setup issues using logs and testing tools.
•Enable sales teams and advertisers by educating them on signal health, product features, and common integration issues.
•Maintain operational excellence by adhering to SLAs, driving CSAT, managing escalations, and scaling support via automation and documentation.

Key Requirements

•Bachelor’s degree in Computer Science or similar technical field, or equivalent practical experience.
•Experience with web technologies (HTML, CSS, JavaScript) plus SQL, XML, and HTTP protocols, or customer-facing technical consulting/support/engineering/product work.
•Analytical problem-solving using data to deliver actionable product insights.
•Hands-on experience troubleshooting/implementing technologies and operating in support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce).
•Fluency in Portuguese, Spanish, or Mandarin (one of the listed languages) to communicate effectively with advertisers and stakeholders.

Experience:2+ yearsAd techDigital advertising

Education:Bachelor's

Skills:Customer serviceTechnical troubleshootingCross-functional collaborationAnalytical thinkingPrioritization

Languages:PortugueseSpanishMandarin

Tech Stack:HTMLCSSJavaScriptSQLXMLHTTPJiraZendeskFreshdeskSalesforceBrowser developer toolsNetwork logsAPI testing toolsPixelEvents APICAPISDKsMMPs

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Technical Product Specialist (TPS) - Signals & API

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Handle complex pre- and post-sales technical queries for Web Signals, App Signals, and 3rd-party attribution/MMP integrations.
•Serve as the primary technical liaison between local Sales/Account teams and global Product & Engineering teams, translating issues into actionable bug reports and feedback.
•Diagnose API payloads and server-to-server event configurations, including deduplication and integration setup issues using logs and testing tools.
•Enable sales teams and advertisers by educating them on signal health, product features, and common integration issues.
•Maintain operational excellence by adhering to SLAs, driving CSAT, managing escalations, and scaling support via automation and documentation.

Key Requirements

•Bachelor’s degree in Computer Science or similar technical field, or equivalent practical experience.
•Experience with web technologies (HTML, CSS, JavaScript) plus SQL, XML, and HTTP protocols, or customer-facing technical consulting/support/engineering/product work.
•Analytical problem-solving using data to deliver actionable product insights.
•Hands-on experience troubleshooting/implementing technologies and operating in support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce).
•Fluency in Portuguese, Spanish, or Mandarin (one of the listed languages) to communicate effectively with advertisers and stakeholders.

Experience:2+ yearsAd techDigital advertising

Education:Bachelor's

Skills:Customer serviceTechnical troubleshootingCross-functional collaborationAnalytical thinkingPrioritization

Languages:PortugueseSpanishMandarin

Tech Stack:HTMLCSSJavaScriptSQLXMLHTTPJiraZendeskFreshdeskSalesforceBrowser developer toolsNetwork logsAPI testing toolsPixelEvents APICAPISDKsMMPs

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn