UiPath

2 days ago

Customer Success Manager - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own the post-sale customer journey for federal/public sector accounts on mission-critical automation, AI, and transformation programs. You’ll develop adoption and enablement roadmaps, drive measurable value realization, and lead ongoing governance (status updates, business reviews). Serve as a trusted advisor across executive, technical, and delivery stakeholders, orchestrating end-to-end adoption across teams while navigating secure federal environments, dependencies, and deployment blockers.

Location: Maryland, Pennsylvania, Virginia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own post-sale adoption strategy, including adoption/enablement roadmaps, value delivery plans, and success milestones.
•Drive measurable value realization by defining mission outcomes, tracking progress, identifying adoption gaps, and linking usage to operational impact.
•Lead customer governance (weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews).
•Orchestrate end-to-end adoption delivery across internal/external workstreams and align Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams.
•Navigate complex federal environments by handling legacy constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management.

Pay and Benefits

Salary: USD 98,000 - 150,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work.
•Proven consultative, customer-facing experience in post-sale roles (not entry-level customer success).
•Ability to manage post-sale relationships and drive customer adoption toward measurable business or mission value.
•Strong program orchestration skills for milestones, risks, dependencies, executive updates, and cross-functional workstreams.
•Ability to build trusted relationships with technical stakeholders and executive sponsors, with strong communication skills.

Experience:3+ yearsFederalPublic sectorDefenseIntelligenceRPA

Skills:Trusted advisingRelationship buildingCommunicationProgram orchestrationProblem solving

Tech Stack:UiPathRPAAIAgentic automation

Company Brief

UiPath

Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2005

Glassdoor: 4.1

Website LinkedIn

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UiPath

2 days ago

Customer Success Manager - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Maryland, Pennsylvania, Virginia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own post-sale adoption strategy, including adoption/enablement roadmaps, value delivery plans, and success milestones.
•Drive measurable value realization by defining mission outcomes, tracking progress, identifying adoption gaps, and linking usage to operational impact.
•Lead customer governance (weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews).
•Orchestrate end-to-end adoption delivery across internal/external workstreams and align Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams.
•Navigate complex federal environments by handling legacy constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management.

Pay and Benefits

Salary: USD 98,000 - 150,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work.
•Proven consultative, customer-facing experience in post-sale roles (not entry-level customer success).
•Ability to manage post-sale relationships and drive customer adoption toward measurable business or mission value.
•Strong program orchestration skills for milestones, risks, dependencies, executive updates, and cross-functional workstreams.
•Ability to build trusted relationships with technical stakeholders and executive sponsors, with strong communication skills.

Experience:3+ yearsFederalPublic sectorDefenseIntelligenceRPA

Skills:Trusted advisingRelationship buildingCommunicationProgram orchestrationProblem solving

Tech Stack:UiPathRPAAIAgentic automation

Company Brief

UiPath

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2005

Glassdoor: 4.1

Website LinkedIn