Customer Service Representative

Pool Corporation
Washington, Bellevue
Workplace: OnsiteFull timeUSD 22 - 30 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Critical thinking","Teamwork","Record-keeping"]

Serve as the primary point of contact for customers at the sales center, helping landscape business owners through walk-ins, phone orders, and “will call.” Recommend products and upsell solutions, prepare sales orders, assist with loading merchandise, and handle complaints professionally. Maintain a clean, well-stocked sales center, support receiving/shipping and warehouse tasks, and follow up with customers to grow additional business.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pool Corporation
Pool Corporation
3 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Serve as the primary point of contact for customers at the sales center, helping landscape business owners through walk-ins, phone orders, and “will call.” Recommend products and upsell solutions, prepare sales orders, assist with loading merchandise, and handle complaints professionally. Maintain a clean, well-stocked sales center, support receiving/shipping and warehouse tasks, and follow up with customers to grow additional business.
Location: Washington, Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet walk-in and phone customers, listen to understand needs, and serve as the face of the sales center.
  • •Recommend product solutions, upsell options, and complimentary items to help customers improve profitability.
  • •Collaborate with team members and use company resources to provide the best customer experience.
  • •Prepare sales orders, assist customers in selecting/loading merchandise, and make follow-up calls to customers.
  • •Resolve customer complaints promptly and maintain a clean, organized, well-stocked sales center; assist with receiving, shipping, and warehouse duties.

Pay and Benefits

Salary: USD 22 - 30 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kEquityEmployee Assistance

Key Requirements

  • •Strong customer-service attitude.
  • •Self-motivated, detail-oriented, and able to work in a fast-paced environment serving business owners with urgent needs.
  • •Clear communication (spoken and written), critical thinking to identify solutions, and asking appropriate questions.
  • •Good computer and record-keeping skills with aptitude to learn evolving systems, programs, and handheld technology.
  • •Ability to frequently lift/move up to 20 pounds and occasionally up to 75 pounds; possess or obtain forklift certification.
Education:High School
Skills:Customer serviceCommunicationCritical thinkingTeamworkRecord-keeping
Certifications:Forklift certification
Languages:EnglishSpanish

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn