Consumer Experience & Order Management
Scale Army
Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: RemoteContractUSD 1,200 - 1,800 monthlyFunction: Customer Support (Service Desk)Experience: 3-6 yearsSkills: ["Customer service","Operational problem-solving","Root cause analysis","Written communication","Organizational skills"]Own day-to-day customer support and order operations for a growing eCommerce business. Manage support tickets, escalations, refunds, and review responses while monitoring order flow and resolving fulfillment issues with 3PL/warehouse partners. Identify root causes of recurring problems, document SOPs, and improve workflows, macros, and reporting in customer support systems to increase order accuracy and customer satisfaction. Fully remote with U.S. business-hours alignment.
