4 months ago

Staff Machine Learning Engineer, Customer Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and shape scalable ML systems for Airbnb's Community Support products, leveraging Generative AI, LLMs, and AI services to deliver personalized, proactive customer service. Collaborate跨 regional teams across China and the US to deploy AI-powered solutions, with opportunities to take ideas from inception to production in a fast-moving, data-rich environment.

Location: China

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
•Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
•Learn and share the latest AI/ML technologies with the team across regions (China and the US)
•Shape ideas from inception to production, turning visionary concepts into impactful realities
•Align with CSP ML team on CSxAI initiatives by adopting Generative AI technologies and building robust AI tools

Key Requirements

•PhD/Master’s degree, preferably in CS, or equivalent experience
•5-9 years of ML engineering experience, with ownership responsibility over large-scale software systems
•Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
•Experience with LLM driven chatbot and Agentic AI products would be a big plus
•Fluency in both English and Mandarin is essential

Experience:5-9 yearsAI/MLML engineeringLLMAgentic AI

Education:Master's in Computer Science

Skills:CommunicationCollaborationTeamworkProblem-solving

Languages:EnglishMandarin

Tech Stack:LLMFine-tuningRAGSearchEvaluationGuardrailPythonML

Company Brief

Airbnb

Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Airbnb

4 months ago

Staff Machine Learning Engineer, Customer Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: China

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
•Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
•Learn and share the latest AI/ML technologies with the team across regions (China and the US)
•Shape ideas from inception to production, turning visionary concepts into impactful realities
•Align with CSP ML team on CSxAI initiatives by adopting Generative AI technologies and building robust AI tools

Key Requirements

•PhD/Master’s degree, preferably in CS, or equivalent experience
•5-9 years of ML engineering experience, with ownership responsibility over large-scale software systems
•Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
•Experience with LLM driven chatbot and Agentic AI products would be a big plus
•Fluency in both English and Mandarin is essential

Experience:5-9 yearsAI/MLML engineeringLLMAgentic AI

Education:Master's in Computer Science

Skills:CommunicationCollaborationTeamworkProblem-solving

Languages:EnglishMandarin

Tech Stack:LLMFine-tuningRAGSearchEvaluationGuardrailPythonML

Company Brief

Airbnb

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn