ALSO

1 month ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide direct and technical customer support in a fast-paced startup, guiding customers through pre-sale processes, processing orders, troubleshooting product issues, handling returns, and collaborating with product/shipping/sales to improve the customer experience.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Direct Customer Support: handle inquiries via phone, email, live chat, and social media; provide pre-sale guidance and process orders/payments; track orders and manage modifications/cancellations; handle refunds; maintain professionalism; resolve complaints, escalating when needed.
•Technical and Product Support: apply deep product knowledge to provide solutions; troubleshoot and diagnose issues; educate customers on features and maintenance; manage warranty requests via third-party platforms.
•Internal and Process Improvement Tasks: coordinate with product, shipping, and sales; relay customer feedback to internal teams; proactively follow up with customers; develop new documentation and help center articles.
•Team Collaboration: work with colleagues across sales, service, logistics, and product to resolve complex issues.
•Documentation & Engagement: develop new ways to engage customers and improve offerings through better documentation and processes.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

•Exceptional communication: ability to clearly, empathetically, and professionally communicate with customers across channels.
•Passion for the product and ALSO’s mission.
•Technical troubleshooting: capacity to learn and apply deep product knowledge to diagnose issues.
•Problem-solving: strong critical thinking to resolve customer complaints efficiently.
•Customer-focused mindset with adaptability to handle high volume inquiries across multiple channels.

Skills:CommunicationEmpathyProblem-solvingTeamworkAdaptability

Languages:English

Tech Stack:Shopify

Company Brief

ALSO

ALSO is an electric micromobility company spun out of Rivian that designs small, vertically integrated EVs (e-bikes and multi‑form-factor small vehicles) for consumers and commercial partners, focusing on efficiency, affordability, and integrated connectivity.

Industry: Electric Vehicles

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: Palo Alto, United States

Founded: 2025

Website LinkedIn

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ALSO

1 month ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Direct Customer Support: handle inquiries via phone, email, live chat, and social media; provide pre-sale guidance and process orders/payments; track orders and manage modifications/cancellations; handle refunds; maintain professionalism; resolve complaints, escalating when needed.
•Technical and Product Support: apply deep product knowledge to provide solutions; troubleshoot and diagnose issues; educate customers on features and maintenance; manage warranty requests via third-party platforms.
•Internal and Process Improvement Tasks: coordinate with product, shipping, and sales; relay customer feedback to internal teams; proactively follow up with customers; develop new documentation and help center articles.
•Team Collaboration: work with colleagues across sales, service, logistics, and product to resolve complex issues.
•Documentation & Engagement: develop new ways to engage customers and improve offerings through better documentation and processes.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

•Exceptional communication: ability to clearly, empathetically, and professionally communicate with customers across channels.
•Passion for the product and ALSO’s mission.
•Technical troubleshooting: capacity to learn and apply deep product knowledge to diagnose issues.
•Problem-solving: strong critical thinking to resolve customer complaints efficiently.
•Customer-focused mindset with adaptability to handle high volume inquiries across multiple channels.

Skills:CommunicationEmpathyProblem-solvingTeamworkAdaptability

Languages:English

Tech Stack:Shopify

Company Brief

ALSO

Industry: Electric Vehicles

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: Palo Alto, United States

Founded: 2025

Website LinkedIn