Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Make high-volume outbound calls to prospective and existing Canada-based customers to promote telecom products and drive revenue. Use consultative selling to understand customer needs, recommend tailored solutions, and handle objections while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience aligned to process requirements.

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FursaFursa
NTT
NTT
2 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Make high-volume outbound calls to prospective and existing Canada-based customers to promote telecom products and drive revenue. Use consultative selling to understand customer needs, recommend tailored solutions, and handle objections while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experience aligned to process requirements.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing Canada-based customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions through consultative selling.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •1–2 years of experience (freshers welcome), ideally in BPO or sales.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling and accurate call tracking.
Experience:1-2 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn