Manager, CEC

CarMax
United States
Workplace: HybridFull timeUSD 63,100 - 101,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Motivation","Collaboration"]

Lead a Customer Experience Center team of 10–15 consultants to deliver an iconic customer experience. Coach and motivate associates, oversee execution against performance metrics, and drive operational excellence through daily monitoring, collaboration, and project/task ownership. You’ll support customer outcomes across vehicle selection, finance applications, and service plan explanations while ensuring CarMax values and initiatives are consistently practiced.

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CarMax
CarMax
14 hours ago

Manager, CEC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead a Customer Experience Center team of 10–15 consultants to deliver an iconic customer experience. Coach and motivate associates, oversee execution against performance metrics, and drive operational excellence through daily monitoring, collaboration, and project/task ownership. You’ll support customer outcomes across vehicle selection, finance applications, and service plan explanations while ensuring CarMax values and initiatives are consistently practiced.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of 10–15 Customer Experience Consultants to deliver customer experience.
  • •Coach and provide feedback to maintain performance and drive sales results.
  • •Monitor and manage daily business performance to support targets and operational execution.
  • •Oversee team projects and tasks to ensure timely and accurate delivery.
  • •Champion CarMax values and initiatives to foster a customer-first environment.

Pay and Benefits

Salary: USD 63,100 - 101,000 annually
Equity and Bonus:Equity

Key Requirements

  • •High School Diploma, GED, equivalent certification, or military experience.
  • •Minimum 3 years of people management experience.
  • •At least 2 years of sales experience with proven results.
  • •Ability to motivate, inspire, and gain buy-in from team members.
  • •Flexibility to support a remote, multi-time zone team; flexibility to work evenings and weekends; must reside within 1 hour or 100 miles of the Customer Experience Center.
Experience:3+ yearsSales
Education:High School
Skills:LeadershipCoachingCommunicationMotivationCollaboration
Languages:EnglishSpanish
Tech Stack:GenesysSalesforceMicrosoft Suite

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn