Float Personal Banker Associate I - Dayton Southeast Region

Fifth Third Bancorp
Ohio
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Professional communication","Risk awareness","Confidentiality","Sound judgment"]

Provide customer care for daily banking transactions, addressing questions and resolving issues according to bank policies. Build rapport with customers, handle inquiries professionally, and maintain confidentiality. Identify customer needs, make sales referrals to the right business partners, and track referral progress using required tools and dashboards. Perform daily office responsibilities and balancing tasks while following risk and ethics expectations. Travel between financial centers within the market is required.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Float Personal Banker Associate I - Dayton Southeast Region

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide customer care for daily banking transactions, addressing questions and resolving issues according to bank policies. Build rapport with customers, handle inquiries professionally, and maintain confidentiality. Identify customer needs, make sales referrals to the right business partners, and track referral progress using required tools and dashboards. Perform daily office responsibilities and balancing tasks while following risk and ethics expectations. Travel between financial centers within the market is required.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide customer care for daily transactions, inquiries, and problem resolution in line with bank policies.
  • •Refer customers to appropriate business partners for products and services discovered during conversations.
  • •Support risk management by escalating concerns and following policies to drive a positive customer experience.
  • •Perform daily office responsibilities, balancing records, and resolve issues/outages with help as needed.
  • •Meet or exceed sales referrals targets using tools and dashboards to track referral progression and fulfillment.
Travel: Low travel

Key Requirements

  • •High school diploma or GED.
  • •2+ years of customer service representative (CSR) experience with in-depth knowledge of retail policies and procedures.
  • •Extensive cash-handling ability, including advanced math skills and balancing records per policy.
  • •Strong communication skills to read and write for oral and written customer interactions.
  • •Ability to comply with SAFE Act registration requirements through the Nationwide Mortgage Licensing System (NMLS) at time of employment.
Experience:2+ years
Education:High School
Skills:Customer serviceProfessional communicationRisk awarenessConfidentialitySound judgment
Licenses:SAFE Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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