Customer Service Administration - Sr Associate I

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Decision making","Accuracy","Multitasking","Time management"]

Interact with customers via live chat to resolve credit card–related queries accurately. You’ll identify and address customer needs to achieve complete satisfaction while following company communication guidelines with minimal supervision. Help improve process efficiency by recommending enhancements, and meet productivity and CSAT targets above benchmark. The role requires strong written/verbal communication, high typing accuracy, multitasking with attention to detail, and flexible hours including night shifts.

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FursaFursa
Fiserv
Fiserv
2 days ago

Customer Service Administration - Sr Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Interact with customers via live chat to resolve credit card–related queries accurately. You’ll identify and address customer needs to achieve complete satisfaction while following company communication guidelines with minimal supervision. Help improve process efficiency by recommending enhancements, and meet productivity and CSAT targets above benchmark. The role requires strong written/verbal communication, high typing accuracy, multitasking with attention to detail, and flexible hours including night shifts.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer support via live chat with accuracy.
  • •Resolve credit card related queries and identify customer needs to drive complete satisfaction.
  • •Follow company communications guidelines and procedures under minimal supervision.
  • •Recommend improvements to processes to increase efficiency.
  • •Maintain productivity metrics and achieve CSAT and other parameters above benchmark.

Key Requirements

  • •Strong customer service expertise, with clear written and verbal communication skills.
  • •Accurate typing with a minimum typing speed of 40–50 words per minute.
  • •Ability to organize and follow up on multiple tasks and details accurately and on time.
  • •Ability to work flexible hours, including night shifts, with rotational week-off.
  • •Communication and decision-making skills to resolve credit card related queries.
Skills:CommunicationCustomer serviceDecision makingAccuracyMultitaskingTime management

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn