Consumer Prod Perf Partner

Citizens Bank
Newark, Plano
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Building relationships","Curiosity","Motivating others","Persistence and tenacity","Problem-solving"]

Own the strategic roadmap for existing cardmember (ECM) growth, partnering across Marketing, Risk, Finance, and Operations to drive utilization, retention, margin, and profitability against portfolio KPIs. Lead product enhancements, promotional strategies, customer experience oversight, and initiative deployment while managing P&L and business analysis. Develop budgets and forecasts, direct reporting with competitive insights, and ensure effective control of product/offer communications across distribution lines.

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Citizens Bank
Citizens Bank
3 days ago

Consumer Prod Perf Partner

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Last checked: 8 hours agoStatus: Live

Job Summary

Own the strategic roadmap for existing cardmember (ECM) growth, partnering across Marketing, Risk, Finance, and Operations to drive utilization, retention, margin, and profitability against portfolio KPIs. Lead product enhancements, promotional strategies, customer experience oversight, and initiative deployment while managing P&L and business analysis. Develop budgets and forecasts, direct reporting with competitive insights, and ensure effective control of product/offer communications across distribution lines.
Location: Newark, Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Develop and implement a roadmap for Existing Cardmember Growth across utilization, growth, retention, and margin KPIs, including risk management and product enhancements.
  • •Manage assigned products and promotional strategies to optimize cardmember account experiences and balance strategies across product lines and distribution channels.
  • •Oversee product/initiative design and deployment, including customer experience, campaign planning, offers, and communications with a strong control environment.
  • •Partner with Finance and PP&A to build budgets and forecasts and drive product and pricing strategy discussions to achieve budget targets.
  • •Lead reporting on portfolio trends, competitive analysis, and promotional structures to inform portfolio behavior and performance.

Key Requirements

  • •5+ years leading Existing Cardmember (ECM) Growth initiatives for a US-based card issuer.
  • •Strong industry and product knowledge to translate P&L needs into actionable consumer-facing strategy.
  • •Cross-functional leadership experience, with ability to motivate teams across organizations.
  • •Mastery of portfolio KPIs across Credit Card.
  • •Comfort navigating ambiguity and building new capabilities from an early stage.
Experience:5+ yearsCredit cardsConsumer lendingCard issuer
Education:Bachelor's
Skills:Building relationshipsCuriosityMotivating othersPersistence and tenacityProblem-solving
Languages:English

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website