Engagement Manager

Atlassian
United States
Full timeUSD 109,062 - 171,550 annuallyFunction: Customer Success & Account ManagementSkills: ["Consultative communication","Relationship management","Scope management","Project management","Client advocacy"]

Lead and execute Advisory Services customer engagements as the primary client contact, driving outcomes across the engagement lifecycle. Manage proactive scope, balance time/resources, and use project and program management expertise to accelerate time to value. Build enduring client relationships through consultative communication and clear reporting on value delivered. Partner across Atlassian to advocate for customer needs and deliver innovative solutions, with up to 30% travel for events.

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FursaFursa
Atlassian
Atlassian
2 hours ago

Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and execute Advisory Services customer engagements as the primary client contact, driving outcomes across the engagement lifecycle. Manage proactive scope, balance time/resources, and use project and program management expertise to accelerate time to value. Build enduring client relationships through consultative communication and clear reporting on value delivered. Partner across Atlassian to advocate for customer needs and deliver innovative solutions, with up to 30% travel for events.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary contact for Advisory Services engagements, driving direction across the engagement lifecycle and coordinating delivery of customer outcomes.
  • •Manage proactive scope to keep delivery aligned to the engagement vision and client desired outcomes, balancing time and available resources.
  • •Accelerate time to value using project and program management expertise to ensure efficient, high-quality results delivery.
  • •Cultivate enduring client relationships with clear, consistent communication and monitoring/reporting on value generated.
  • •Drive customer-facing and internal partnerships across Atlassian to advocate for customer needs and innovative solutions.
Travel: Medium travel

Pay and Benefits

Salary: USD 109,062 - 171,550 annually

Key Requirements

  • •5+ years in professional services, technical consulting, or customer-facing success roles, including managing client relationships and delivering successful outcomes.
  • •8+ years of experience in SaaS companies, product organizations, or technology consulting, with a record managing large-scale projects and programs.
  • •Fluency in English for business communication.
  • •Nice to have: PMP certification or Agile certification (Scrum Master, Product Owner) or similar recognized credentials.
  • •Experience delivering projects that meet strategic goals and create value for customers.
Experience:SaaS
Skills:Consultative communicationRelationship managementScope managementProject managementClient advocacy
Certifications:PMPAgile CertificationScrum MasterProduct Owner
Languages:EnglishSpanishFrenchPortuguese

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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