Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Teamwork","Organizational skills","Time management","Integrity"]

Serve as a senior teller and client-service problem solver in a branch setting. Handle and coach teller transactions, resolve complex client servicing issues, and help customers pursue financial goals using KeyBank financial wellness tools. Lead day-to-day teller line operations including scheduling and compliance with regulatory, security, and audit controls. Support staff onboarding, participate in huddles, and assist with sales and service by educating clients on products and access channels.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Serve as a senior teller and client-service problem solver in a branch setting. Handle and coach teller transactions, resolve complex client servicing issues, and help customers pursue financial goals using KeyBank financial wellness tools. Lead day-to-day teller line operations including scheduling and compliance with regulatory, security, and audit controls. Support staff onboarding, participate in huddles, and assist with sales and service by educating clients on products and access channels.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide in-person client experience by being present with clients and teammates and coaching tellers to improve accuracy and service
  • •Act as a resource to identify and resolve more complex client servicing issues
  • •Listen for financial wellness opportunities and transition clients to a banker for deeper financial conversations
  • •Manage day-to-day teller line operations, including teller scheduling, coaching, and ensuring compliance with regulatory, security, and internal audit controls
  • •Balance cash drawer, follow compliance/audit/security procedures, support branch manager onboarding and training, and work Saturdays as directed

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience
  • •Minimum 3 years demonstrated superior client relationship skills
  • •Minimum 3 years' experience in cash handling
  • •Working knowledge of PC with Windows-based applications and a calculator
  • •Demonstrated ability to lead, motivate, and foster teamwork; organizational skills managing multiple tasks
Experience:3+ yearsBankingFinancial servicesCustomer service
Education:High School
Skills:LeadershipTeamworkOrganizational skillsTime managementIntegrity
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn