Account Manager-Aviation Partner Solutions

Transguard Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Stakeholder management","Client relationship management","Strategic partnerships","Performance management","Continuous improvement"]

Own and grow revenue for an aviation client contract by maintaining, retaining, enhancing, and identifying new business opportunities. Serve as the main point of contact for the dedicated Operations team, ensuring accurate data, contract compliance, SLA/KPI performance, and timely billing/collections. Partner with clients through regular meetings and site visits, coordinate internal stakeholders (finance, payroll, recruitment, transport/accommodation, HR), and manage operations teams onsite.

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FursaFursa
Transguard Group
Transguard Group
2 days ago

Account Manager-Aviation Partner Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Own and grow revenue for an aviation client contract by maintaining, retaining, enhancing, and identifying new business opportunities. Serve as the main point of contact for the dedicated Operations team, ensuring accurate data, contract compliance, SLA/KPI performance, and timely billing/collections. Partner with clients through regular meetings and site visits, coordinate internal stakeholders (finance, payroll, recruitment, transport/accommodation, HR), and manage operations teams onsite.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Grow and develop the aviation account by identifying new opportunities and managing service delivery within contract terms
  • •Prepare quarterly reports using monthly operational data and monitor billable vs non-billable staff, contract variations, and department scorecards
  • •Ensure accurate monthly billing/collections of invoices and oversee client SLA/KPI performance
  • •Build and maintain client relationships through regular meetings and site visits; align service delivery with contract terms and plan for future requirements
  • •Manage operations team members onsite (meetings, site visits, onboarding/training, issue resolution, absenteeism/attrition, and work schedule adherence)

Key Requirements

  • •5–7 years of experience in a similar industry
  • •Bachelor’s university degree in a finance or related field
  • •Financial acumen is required; IATA or IOSH qualification is advantageous
  • •Manage service delivery within contract boundaries and understand commercial aspects of the contract
  • •Ability to maintain data integrity and accuracy across operations and reporting
Experience:5-7 yearsAviationOperations managementContract management
Education:Bachelor's in Finance or related field
Skills:Stakeholder managementClient relationship managementStrategic partnershipsPerformance managementContinuous improvement
Certifications:IATAIOSH

Company Brief

Transguard Group
Provides integrated business support services including facilities management, security, aviation, cash services, and workforce solutions. Transguard serves clients across the UAE with large-scale outsourced operations and on-site service delivery.
Industry: Facility Management
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2001
WebsiteLinkedIn