Customer Service Specialist 1 AIM

Aon
United States
Workplace: HybridFull timeUSD 40,000 - 45,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Active listening","Problem-solving","De-escalation","Documentation"]

Deliver excellent customer service for inbound calls for debt cancellation programs, answering questions, handling complaints, and initiating benefits (claims). Process benefit-related transactions and work cancellation requests while identifying accurate customer needs and providing solutions or alternatives. Engage in active listening, confirm or clarify details, and de-escalate situations as needed. Document inquiries, actions, and outcomes clearly, working closely with client parameters to ensure a high-quality experience.

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FursaFursa
Aon
Aon
2 days ago

Customer Service Specialist 1 AIM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver excellent customer service for inbound calls for debt cancellation programs, answering questions, handling complaints, and initiating benefits (claims). Process benefit-related transactions and work cancellation requests while identifying accurate customer needs and providing solutions or alternatives. Engage in active listening, confirm or clarify details, and de-escalate situations as needed. Document inquiries, actions, and outcomes clearly, working closely with client parameters to ensure a high-quality experience.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide outstanding inbound service for debt cancellation customers by answering questions and handling complaints.
  • •Initiate benefits (claims) and process benefit-related transactions and work cancellation requests.
  • •Identify customer needs and provide solutions or alternatives efficiently and accurately.
  • •Use active listening to confirm or clarify information and de-escalate situations as needed.
  • •Document customer inquiries/complaints and the actions taken to resolve issues in a clear way.

Pay and Benefits

Salary: USD 40,000 - 45,000 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveLife InsuranceTuition AssistanceCommuter Benefits

Key Requirements

  • •Provide excellent customer service for inbound calls based on client parameters.
  • •Initiate benefits (claims) and process benefit-related transactions and work cancellation requests.
  • •Identify and respond efficiently and accurately to customers with effective solutions or alternatives.
  • •Engage in active listening, confirm/clarify information, and de-escalate situations as needed.
  • •College degree or equivalent work experience required.
Experience:Debt cancellation
Education:Bachelor's
Skills:Customer serviceActive listeningProblem-solvingDe-escalationDocumentation

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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