Hospitality Coordinator, Global Dining (West Coast)

American Express
California, Honolulu, Sacramento, Washington, Oregon
Workplace: RemoteFull timeUSD 26.2 - 43.87 hourlyFunction: Hospitality & Food ServiceEducation: bachelorsSkills: ["Communication","Organization","Teamwork","Independent work","Incident documentation"]

Provide best-in-class technical support to Tock customers across email, phone, and chat, while troubleshooting software and data issues in test environments. Manage and communicate incident escalations, maintain accurate incident reporting, and serve as the customer-facing point of contact. Run customized virtual training sessions, collect customer feedback for product and process improvements, and coordinate with internal teams to ensure a high-quality customer experience.

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FursaFursa
American Express
American Express
2 days ago

Hospitality Coordinator, Global Dining (West Coast)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide best-in-class technical support to Tock customers across email, phone, and chat, while troubleshooting software and data issues in test environments. Manage and communicate incident escalations, maintain accurate incident reporting, and serve as the customer-facing point of contact. Run customized virtual training sessions, collect customer feedback for product and process improvements, and coordinate with internal teams to ensure a high-quality customer experience.
Location: California, Honolulu, Sacramento, Washington, Oregon
Workplace: Remote
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Assist customers with technical questions via email, phone, and chat as scheduled.
  • •Reproduce and troubleshoot software and data issues in test environments and other available resources.
  • •Manage incident escalations following established guidelines and protocols, and ensure accurate reporting and customer documentation.
  • •Maintain knowledge of the Tock application, supported devices, third-party integrations, processes, and policies; communicate effectively with customers.
  • •Provide virtual training sessions, collect and share customer feedback with internal teams, and collaborate cross-functionally to ensure customer satisfaction.

Pay and Benefits

Salary: USD 26.2 - 43.87 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid LeaveParental LeaveCounseling SupportRemote Work

Key Requirements

  • •At least 1 year of working in an office environment.
  • •1–2 years of Hospitality or Restaurant experience.
  • •Strong communication skills.
  • •Highly organized with the ability to manage project timelines.
  • •Comfortable handling cases independently, with the ability to escalate when necessary.
Experience:HospitalityRestaurant
Education:Bachelor's
Skills:CommunicationOrganizationTeamworkIndependent workIncident documentation
Languages:US
Tech Stack:TockSaaSEmailPhoneChat

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn